JACOB CRUMPTON
Davenport
Summary
Experienced professional seeking a challenging career opportunity for continued growth. Strong relationship builder and effective time manager in fast-paced environments. Track record of success in providing impeccable service and accurately handling situations of all sizes in luxury settings. The goal is to consistently exceed customer expectations, drive satisfaction, and foster long-term loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Omni Champions Gate
10.2024 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Trained new staff on menu offerings and service protocols.
- Collaborated with kitchen team to coordinate efficient meal preparation and service flow.
Poker Dealer
Orange City Card Club
05.2024 - 06.2025
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Handled team member cash outs, reported discrepancies and maintained precise financial records.
Server
J.W. Marriott - Bonnet Creek
06.2022 - 06.2024
- Provided excellent table service at an upscale resort setting, by maintaining knowledge of all menu items, including beverages and wines
- Assisted in training new servers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Operated POS terminals to input orders, split bills and calculate totals.
- Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
Server
J.W. Marriott - Tampa
08.2021 - 08.2022
- Provided excellent customer service in a luxury setting to ensure an unforgettable guest experience
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Trained new employees on restaurant procedures and plating techniques.
- Provided exceptional service to high volume of daily customers.
Server
Olive Garden
06.2018 - 07.2021
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
Server
Carrabba's Italian grill
11.2017 - 06.2018
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Education
Some College (No Degree) - Business
Seminole State College of Florida
Sanford, FLSkills
- Cash handling experience
- Exceptional communication skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
Affiliations
- Multiple sports including hockey and football
- volunteering with give kids the world
Certification
- Florida T.I.P.S certification
- Serv Safe certification
Timeline
Server
Omni Champions Gate
10.2024 - Current
Poker Dealer
Orange City Card Club
05.2024 - 06.2025
Server
J.W. Marriott - Bonnet Creek
06.2022 - 06.2024
Server
J.W. Marriott - Tampa
08.2021 - 08.2022
Server
Olive Garden
06.2018 - 07.2021
Server
Carrabba's Italian grill
11.2017 - 06.2018
Some College (No Degree) - Business
Seminole State College of Florida