Summary
Overview
Work History
Skills
Certification
Languages
Timeline
Generic

Esbeydi Dominguez

Chicago,IL

Summary

Experienced leader with 9+ years in customer service, team management, and sales. Skilled in bilingual communication, operational efficiency, and driving team performance. Proven ability to enhance revenue, ensure customer satisfaction, and excel in fast-paced environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Manager and Sales Representative

Smart Nutrition
05.2020 - Current

Utilized strong communication skills to pitch health and nutrition products effectively to customers, building trust and understanding of their needs.

  • Consistently exceeded sales goals by developing and executing strategic sales techniques.
  • Delivered exceptional customer service, addressing inquiries and resolving concerns to ensure customer satisfaction and repeat business.
  • Tracked sales performance and commission metrics, identifying opportunities to optimize revenue.
  • Trained and mentored new team members, fostering a positive and productive work environment.
  • Maintained inventory levels, ensured product availability, and coordinated with suppliers to meet demand.

Food Service Manager

Chipotle Mexican Grill
09.2015 - Current

Service Manager/ Kitchen Manager/ Crew Member/ Cashier

  • Led daily operations to ensure an exceptional customer experience, focusing on quality, speed, and accuracy.
  • Monitored staff performance, coached team members, and facilitated training to uphold company standards and improve efficiency.
  • Managed scheduling, labor costs, and shift organization to maintain productivity during peak hours.
  • Ensured compliance with food safety regulations, maintaining a clean and safe dining environment.
  • Resolved customer complaints effectively, turning negative experiences into positive outcomes to build loyalty.
  • Conducted inventory management, forecasting needs, and placing accurate orders to minimize waste and control costs.
  • Collaborated with upper management to implement strategies that increased revenue and enhanced overall team performance.

Skills

  • Bilingual: Fluent in English and Spanish, enabling seamless communication with diverse teams and customers
  • Strong interpersonal and communication skills, with a focus on problem resolution and customer satisfaction
  • Proven leadership abilities in team development, training, and performance management
  • Expertise in inventory control, food safety compliance, and operational efficiency
  • Detail-oriented with excellent organizational and multitasking skills in fast-paced environments
  • Proficient in Microsoft Office Suite and general computer software applications
  • Adaptable and resourceful, with a results-driven mindset

Certification

  • ServSafe Manager Food Protection Manager

Issued: June 2014

Expiration: June 2029


  • Food Allergen Handler

Issued: April 2023

Expiration: April 2026

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Manager and Sales Representative

Smart Nutrition
05.2020 - Current

Food Service Manager

Chipotle Mexican Grill
09.2015 - Current
Esbeydi Dominguez