ESCARLIN LOPEZ RUIZ
Miami,FL
Summary
Outgoing and reliable individual with excellent communication skills and friendly demeanor. Understands importance of clear and effective communication, combined with proficiency in handling multiple calls and inquiries efficiently. Dedicated to ensuring smooth and positive experience for all callers.
Overview
4
4
years of professional experience
Work History
Telephone Operator
Mount Sinai Medical Center
01.2024 - Current
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
- Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
Cashier
DELMAS SUPERMARKET
03.2023 - 01.2024
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints and maintained clean and tidy checkout area
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Sales Associate
Bath & Body Works
09.2022 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging. Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
Busser
EL TIESTO CAFE INC
06.2021 - 08.2021
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Worked well in diverse team settings by partnering with others to complete tasks.
Education
Bachelor of Arts - Applied Behavior Analysis
Florida International University
Miami, FL06-2026
Associate of Arts - Psychology
Miami Dade College
Miami, FL04-2024
High School Diploma -
Miami Edison Senior High School
Miami, FL06-2021
Skills
- Professional communication
- Search directories
- Call routing
- Empathy and patience
- Emergency response
- Paging systems
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Telephone Operator
Mount Sinai Medical Center
01.2024 - Current
Cashier
DELMAS SUPERMARKET
03.2023 - 01.2024
Sales Associate
Bath & Body Works
09.2022 - 12.2022
Busser
EL TIESTO CAFE INC
06.2021 - 08.2021
Bachelor of Arts - Applied Behavior Analysis
Florida International University
Associate of Arts - Psychology
Miami Dade College
High School Diploma -
Miami Edison Senior High School
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