Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Esequiel Roman

Plainview,TX

Summary

Versatile and achievement-oriented professional with a background at AT&T, adept in fiber optic splicing and exceptional customer service. Demonstrated expertise in enhancing network reliability and customer retention through superior troubleshooting skills and effective communication. Proven ability to lead projects to completion, prioritizing safety and efficiency.

Overview

14
14
years of professional experience

Work History

Premises Technician

AT&T
08.2015 - Current
  • Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
  • Maximized team productivity through collaboration with colleagues on complex installation or repair projects.
  • Increased customer retention through professional communication, addressing concerns, and providing prompt solutions to problems.
  • Streamlined operations by maintaining accurate records of completed tasks, equipment inventory, and customer interactions.
  • Optimized network reliability through meticulous attention to detail when performing cable routing, splicing, termination, and testing tasks.
  • Reduced downtime for customers by quickly diagnosing issues and implementing effective solutions during service calls.

Process Operator

White Energy
08.2014 - 08.2015
  • Contributed to a safe working environment by strictly adhering to safety guidelines and reporting potential hazards.
  • Utilized computer systems effectively to monitor processes and input critical data accurately and efficiently.
  • Maintained accurate records of production data, facilitating informed decision-making for management.
  • Observed all safety rules and regulations and encouraged others to do same, effectively reducing work-related injuries.
  • Operated various types of machinery proficiently, adapting quickly to changing production requirements.

Welder Helper

Consolidated Fabrications & ConstructionsInc
08.2012 - 08.2014
  • Fetched materials, equipment, and tools for welding professionals.
  • Removed trash and excess materials to clean up work areas.
  • Supported welders with precise measurements, cutting, and fitting of metal components for accurate assembly.
  • Prepared welding equipment to perform advanced welding work.
  • Contributed to on-time project completion by efficiently organizing materials and maintaining a clean work area.
  • Ensured high-quality welds through pre-weld joint preparation, including cleaning surfaces and removing debris.
  • Chipped off excess weld, slag, and spatter using hand tools.
  • Kept positive attitude focused on learning new processes and techniques.

Tree Trimmer

Davey Tree
08.2010 - 08.2012
  • Increased curb appeal for residential properties through meticulous trimming of trees and shrubs.
  • Reduced potential hazards by identifying and removing damaged or diseased limbs promptly.
  • Safeguarded surrounding property with careful planning and attention to detail during tree removal projects.
  • Maximized equipment lifespan by diligently cleaning tools after each use, reducing repair costs over time.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Limbed and pruned variety of tree species.
  • Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.

Education

Computer And Information Systems

Universal Technical Institute
Oklahoma City, OK

Skills

  • Fiber Optic Splicing
  • Hand-tool proficiency
  • Customer service experience
  • Management experience
  • Electrical Wiring
  • Equipment Troubleshooting
  • Superior troubleshooting skills
  • Troubleshooting and repair
  • Work order completion
  • Safety awareness
  • Equipment safety
  • Safety practices
  • VoIP Systems
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking
  • Decision-Making
  • Data cabling installation
  • Task Prioritization
  • Self Motivation
  • Router Installation and Optimization
  • Heavy Equipment Operation

Languages

Spanish
Professional Working

Timeline

Premises Technician

AT&T
08.2015 - Current

Process Operator

White Energy
08.2014 - 08.2015

Welder Helper

Consolidated Fabrications & ConstructionsInc
08.2012 - 08.2014

Tree Trimmer

Davey Tree
08.2010 - 08.2012

Computer And Information Systems

Universal Technical Institute

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Esequiel Roman