Esherika Robinson
Cedar Hill,TX
Summary
Highly motivated individual with extensive customer service and sales experience. Outgoing professional with driven determination. Looking to improve skills with the potential to grow with an inspiring company.
Overview
20
20
years of professional experience
Work History
Salesperson
Cannon Motor Group
Vicksburg, Mississippi
12.2019 - 11.2021
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Improved customer service and telecommunication skills to build lasting relationships.
- Networked within community to build and nurture successful relationships with new and long-term customers.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Approached browsing customers to initiate conversations to determine buying preferences.
Salesperson
Sango Buick GMC
Winnsboro, Louisiana
03.2019 - 12.2019
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Improved customer service and telecommunication skills to build lasting relationships.
- Informed customers of current store promotions to encourage additional sales purchases.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Worked to build relationships with customers and built potential for additional sales.
- Supported loss prevention goals by monitoring shopper behavior.
Beverage Server
Magnolia Bluff Casino
Natchez, Mississippi
07.2016 - 03.2019
- Prepared hot coffee and tea according to customer requests.
- Assisted cashiers with processing customer payments and documenting orders.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
- Collected orders and relayed them to bartenders quickly and accurately.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
Server
Applebees
Natchez, Mississippi
07.2018 - 10.2018
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items and recorded order information.
Room Attendant
Microtel Hotel & Suites
Baton Rouge, Louisiana
11.2015 - 12.2016
- Disposed of trash and recyclables each day to avoid waste buildup.
- Vacuumed, dusted and maintained common areas, hallways and waiting areas at elevators.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Maintained linen cart so that it was neat and organized.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Maintained inventory of items that were placed in each guest room.
- Replenished guest room water glasses, toiletries, and paper products.
- Responded to guest requests for assistance, toiletries and personal care items.
- Responded to requests from patrons for linens and toiletries.
- Kept building entryway glass clean and polished for professional presentation.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Medical Assistant
Spine Diagnostic
Baton Rouge, Louisiana
08.2014 - 10.2015
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Prepared initial patient charts for admission.
- Verified appropriate lab couriers picked up collected lab specimens.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Obtained client medical history, medication information, symptoms and allergies.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained pre- and post-treatment vital signs and weight.
- Obtained all prescribed laboratory testing.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Tested and recorded blood glucose levels.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Office Clerk Assistant
Town of Ferriday City Hall
Ferriday, Louisiana
08.2004 - 07.2010
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Edited documents to keep company materials free of grammar errors.
- Supported staff on special assignments and ad hoc projects.
- Informed and supported business leaders through consistent communication and administrative support duties.
Assistant Manager
Pizza Hut
Vidalia, Louisiana
06.2003 - 12.2009
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Achieved recognition for contribution to store success by optimizing sales.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Education
Certificate of Completion - Phlebotomy Technology
Lakeisha’s School of Phlebotomy
Vicksburg, MS06.2020
Certificate of Completion - Clinical Assisting
Fortis College
Baton Rouge, LA10.2014
Certificate of Completion - Computer Technology
Camelot Career College
Baton Rouge, LA02.2007
High School Diploma -
Ferriday High School
Ferriday, LA05.2005
Skills
- Cross-selling products and services
- Lead prospecting
- Network development
- Account servicing
- Sales management
- Relationship building
- Trial close
- Product description
- Customer care
- Sales process
- Buying signals
- Sales presentations
- Negotiation
- Customer Relations
- Product promotions
- Verbal and Written Communication
- Outgoing Mail Preparation
- Self-Motivated
- Materials Organization
- Microsoft Office
- Attention to Detail
- Team Collaboration
- Prioritization and Time Management
- Calendar Management
- Data Entry
- Switchboard Operation
- Staff Supervision
- Document Typing and Formatting
- Staff Training
- Basic Bookkeeping
- Procedure Assistance
- Check-In and Check-Out Procedures
- Problem Anticipation and Resolution
- Updating Medical Records
- Patient Relations
- Coordinating Drug Refills
- Treatment Room Preparation
- Multi-line Telephone System Operation
- Cleaning and Organizing
- Wound Care
- Appointment Scheduling
- Medication Administration
- Blood and Tissue Collection
- Vitals Collection and Documentation
- Venipuncture Expertise
- Willingness to Learn
- Payment Processing
- Patient Chart Tracking
Timeline
Salesperson
Cannon Motor Group
12.2019 - 11.2021
Salesperson
Sango Buick GMC
03.2019 - 12.2019
Server
Applebees
07.2018 - 10.2018
Beverage Server
Magnolia Bluff Casino
07.2016 - 03.2019
Room Attendant
Microtel Hotel & Suites
11.2015 - 12.2016
Medical Assistant
Spine Diagnostic
08.2014 - 10.2015
Office Clerk Assistant
Town of Ferriday City Hall
08.2004 - 07.2010
Assistant Manager
Pizza Hut
06.2003 - 12.2009
Certificate of Completion - Phlebotomy Technology
Lakeisha’s School of Phlebotomy
Certificate of Completion - Clinical Assisting
Fortis College
Certificate of Completion - Computer Technology
Camelot Career College
High School Diploma -
Ferriday High School