Erwin Silva
Los Angeles,CA
Summary
Experienced professional with exceptional skills in customer relations, task prioritization, and time management. Demonstrated accountability in cultivating relationships with business executives, managers, and HR staff to develop strategies for economic growth and building equitable pathways. Adept at efficiently navigating complex business environments to drive positive outcomes. Committed to delivering exceptional results through effective communication and collaboration.
Overview
7
7
years of professional experience
Work History
Business Owner
Azteca Mexican Restaurants
09.2022 - Current
- Established strong customer relationships through excellent communication and attentive service
- Managed financial operations to ensure fiscal responsibility, including budgeting, hiring, forecasting, and financial reporting
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose
- Overseeing 10+ employees regularly, effectively delegating everyday tasks and best practices
Regional Manager of Workforce Development
L.A. County Economic Development Co
07.2022 - 09.2022
- Organized and planned program advisories in which created an opportunity to share industry-specific information, data, best practices, and more, directly with college Deans and faculty across19 colleges here in the LA region
- Successfully assisted in the planning and launching of the GLADEO LA platform to transform lives of angelenos and provide them with a one stop resource to learn what industry specific careers are high growing sectors thus promoting sustainable wages across the LA region starting with nearly500k+ students
- Developed executive meetings to identify business obstacles, establish financial goals, and tailor products to individual markets and maintained direct partnership with all community colleges (LA19 collaborative) in the LA region to create a direct talent pipeline and bring direct employer relations
TFLA Regional Manager of Small Business Assistance
L.A. County Economic Development Co
11.2021 - 06.2022
- Managed Together for LA grant, awarded to LAEDC and provided over150+ businesses with various strategic resources such as business development opportunities, HR, public health, supply chain, developing an online presence, and so on
- Developed and led live webinars, on various different topics bridging the gap of information to over1000+ minority owned businesses throughout the LA region as well as CBOs, Government agencies and Nonprofits
- Provided businesses with strategic planning to optimize business cost containment strategies, Workforce Development, Access to Capital, and Procurement/Contracting opportunities with state and local government
Business Services Rep
L.A. County AJCC
08.2020 - 11.2021
- Assisted in developing, maintaining, and leading over 50 viable Business Advisory Collaborative and other partnership opportunities or Service Orientation
- Generated a specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments
- Provided quality recruitment, lay-off aversion, outplacement, and other products to businesses including but not limited to, targeted recruitments, hosted job fairs, job postings, job matching, and interviewing assistance
Call Center Rep
L.A. County AJCC
04.2020 - 06.2021
- Continuous Improvements on changes regarding Public health orders, laws and regulations while efficiently directing each entity to correct Contact Center while upholding standards and values pre and post COVID19
- Guided100+ clients with EDD assistance and connected Businesses and employees to Small Business Association (SBA) for specific Federal Grants
Case Manager
L.A. County AJCC
12.2018 - 04.2020
- Gathered and verified all relevant facts through employer and client for Compliance operations into Adult/DW WIOA such as claimants’ benefits for unemployment insurance
- Assisted in the audit of payroll data during payroll processing to ensure pay data is as accurate as possible for County Youth@Work Program
Intake Specialist
L.A. County AJCC
12.2017 - 12.2018
- Gathered and verified all relevant facts through employer and client for Compliance operations into Adult/DW WIOA such as claimants’ benefits for unemployment insurance
- Assisted in the audit of payroll data during payroll processing to ensure pay data is as accurate as possible for County Youth@Work Program
Accomplishments
- Successfully opened a restaurant in the Greater Antelope Valley area, serving our authentic cuisine all across local surrounding cities through dine in, take-out, and delivery.
- Successfully created and assisted Over 21,465 businesses with the Together for LA collaborative focused on assisting businesses, and individuals facing challenges in business operations and provided a no cost program in which, training opportunities, technical assistance tools and easy to use information were utilized and shared.
Skills
- Leadership - ability to lead a team and create a pleasant experience to customers and staff
- Entrepreneurial personality - strong work ethic in business success
- Communication - as a customer facing role, efficiently communicating with staff and customers on a regular basis
- Staff training - ensuring all standards and businesses best practices are kept up to date
- Customer relations - ensuring customers are provided the best possible outcome and solution
- Operations management - successfully planning operations and meeting end goals ensuring a timely delivery of service
Highlights
LAEDC TFLA report Small Business Recovery Report and Resource Guide
Timeline
Business Owner
Azteca Mexican Restaurants
09.2022 - Current
Regional Manager of Workforce Development
L.A. County Economic Development Co
07.2022 - 09.2022
TFLA Regional Manager of Small Business Assistance
L.A. County Economic Development Co
11.2021 - 06.2022
Business Services Rep
L.A. County AJCC
08.2020 - 11.2021
Call Center Rep
L.A. County AJCC
04.2020 - 06.2021
Case Manager
L.A. County AJCC
12.2018 - 04.2020
Intake Specialist
L.A. County AJCC
12.2017 - 12.2018
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