ESLERINA ENGELBRECHT
New Town,ND
Summary
Results-driven with a strong work ethic, clear communication, and a consistent track record of delivering outcomes. Quick to learn and adapt, with proven problem-solving abilities and the composure to lead effectively under pressure.
Overview
15
15
years of professional experience
Work History
General Manager
United Quality Cooperative
New Town, ND
06.2026 - Current
- Directed operational strategies to enhance service delivery and customer satisfaction.
- Streamlined workflows to optimize resource allocation and reduce operational costs.
- Mentored and developed management team, fostering leadership skills across departments.
- Implemented performance metrics to evaluate staff efficiency and drive improvements.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in inventory management, ensuring stock accuracy and availability.
- Ensured accurate financial records, balancing cash drawer at the end of each shift.
- Supported team members with tasks such as restocking shelves, conducting inventory checks, and cleaning duties.
Assistant General Manager
Hotel Equities
New Town, ND
03.2025 - Current
- Directed daily operations to improve guest satisfaction and service efficiency
- Trained and supervised staff to maintain high service standards
- Managed budgets, forecasting, and cost control to meet financial goals
- Resolved customer issues promptly to ensure positive experiences
- Oversaw inventory and resource allocation to minimize waste
- Handled cash transactions and prepared deposits accurately
- Supported hiring and onboarding to build a strong team
- Assisting in covering of uncovered shifts on the Front Desk
- Oversaw scheduling processes using property management software to optimize labor efficiency across departments.
Front Desk Agent
Hotel Equities
New Town, ND
10.2024 - 03.2025
- Greet and check-in guests, ensuring a smooth and efficient process.
- Handle check-out procedures, including billing and payment.
- Handle guest reservations, modifications, and cancellations, ensuring accuracy and system updates.
- Provide information about hotel amenities, services, and local attractions. Address guest inquiries and requests promptly.
- Process guest payments (cash, credit/debit) and ensure accuracy in billing, including handling invoices and receipts.
- Address and resolve guest complaints, concerns, or issues in a professional and courteous manner.
- Relay important information between guests and hotel departments (housekeeping, maintenance, etc.).
- Ensure guest safety and hotel security protocols are followed, including managing key access and monitoring the front desk area.
- Maintain accurate records of guest stays, reservations, and financial transactions.
- Report maintenance issues and ensure rooms and public areas are ready for guest use.
- Promote hotel services, packages, and upgrades to enhance the guest experience.
First Class Flight Attendant
Etihad Airways
Abu Dhabi
08.2011 - 04.2024
- Provide personalized, high-end service to first-class passengers, anticipating their needs and ensuring a comfortable, luxurious experience.
- Greet passengers as they board, assist with seat arrangements, offer welcome drinks, and explain safety procedures.
- Serve gourmet meals, beverages, and specialty items. Cater to special requests and preferences, often managing more complex or customized service.
- Maintain cleanliness and tidiness in the cabin, including adjusting lighting, temperature, and seat settings to passengers' preferences.
- Be prepared to handle emergency situations with calmness and efficiency. Ensure passengers are aware of safety protocols and demonstrate the use of safety equipment.
- Handle any issues or complaints promptly and professionally, ensuring passengers are satisfied with their experience.
- Curate an atmosphere of exclusivity, comfort, and relaxation, from adjusting seats to providing amenities like noise-canceling headphones, high-end blankets, and toiletries.
- Offer services like pillow adjustments, hydration, and ensuring the passengers' overall well-being during long-haul flights.
- Work closely with other crew members, including other flight attendants and pilots, to ensure smooth operations and efficient service.
Education
Diploma - Hairdressing & Cosmetology
Potchefstroom Academy
High School Diploma - undefined
Nylstroom Highschool
Skills
- Data entry proficiency (Netsuite, ProfitSword)
- Complaint handling
- Guest relations
- Payment processing
- Reservation management (RoomMaster)
- Problem-solving abilities
- Reliability
- Detail-oriented
- Multitasking Abilities
Timeline
General Manager
United Quality Cooperative
06.2026 - Current
Assistant General Manager
Hotel Equities
03.2025 - Current
Front Desk Agent
Hotel Equities
10.2024 - 03.2025
First Class Flight Attendant
Etihad Airways
08.2011 - 04.2024
High School Diploma - undefined
Nylstroom Highschool
Diploma - Hairdressing & Cosmetology
Potchefstroom Academy