Esli Estrada
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
11
11
years of professional experience
Work History
Insurance Agent/ Office Manager
Assurance Choice Company
10.2020 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Cross-sold insurance products to existing clients to reach sales targets.
Customer Service Rep
Fire King Security Group
01.2017 - 05.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Sales Representative
Assurance Agency DBA:Farmers Insurance
09.2012 - 02.2015
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Education
Jefferson High School
Skills
- CRM Software
- Client Relations
- Team oriented
- Multitasked
- Customer Follow-Up
- Quick Learner
- Quotes and Sales
- Upselling
- Client Needs Analysis
- Bilingual
- Friendly/ good with people
Languages
Spanish
Native or Bilingual
Employments
- Insurance World Depot, 2521 Ridge Rd, Lansing, IL, 60438, Insurance Agent/ Office Manager, 10/2020- Present
- Fire King Security Group, 8200 185th Ste J, Tinley Park, IL, 60487, Customer Service Rep, 01/2017- 05/2019
- Assurance Agency DBA:Farmers Insurance, 14751 Kedzie Ave, Posen, IL, 60469, Sales Representative, 09/2012- 02/2015
- Wireless & Beyond/ Cricket Wireless, 801 w Maple st, Homewood, IL, 60430, Sales Representative, 06/2012 - 09/2012
Timeline
Insurance Agent/ Office Manager
Assurance Choice Company
10.2020 - Current
Customer Service Rep
Fire King Security Group
01.2017 - 05.2019
Sales Representative
Assurance Agency DBA:Farmers Insurance
09.2012 - 02.2015
Jefferson High School
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