Esmae L. Gleason
San Francisco,USA
Summary
Customer-focused retail professional with experience in personalized consultations, sales, and high-end client service. Skilled in creating welcoming shopping experiences and building long-term customer relationships.
Overview
4
4
years of professional experience
Work History
Beauty Advisor
Sephora
01.2023 - Current
- Delivered exceptional customer service by providing personalized beauty consultations, product recommendations, and makeup/skincare demonstrations that consistently drove high customer satisfaction.
- Consistently surpassed sales goals through deep product knowledge, upselling techniques, and fostering long-term client relationships.
- Maintained visually appealing and fully stocked displays, contributing to strong store presentation and improved customer experience.
- Trained and mentored new team members on product knowledge, client service, and Sephora’s brand values, helping build a collaborative and high-performing team.
- Recognized by management for reliability, teamwork, and a strong ability to create an inviting, professional shopping environment.
- Actively promoted new product launches, seasonal campaigns, and loyalty programs, contributing to increased customer engagement and repeat business.
Front Desk Receptionist
Rejuv Medical
San Francisco, CA
01.2024 - 01.2026
- Delivered exceptional customer service as the first point of contact, building trust and positive relationships with patients through professional, warm, and attentive communication.
- Managed high-volume patient interactions via phone, text, email, Yelp, and social media, ensuring clear and timely responses to inquiries about services, procedures, and appointments.
- Oversaw appointment scheduling, confirmations, and follow-ups, creating a smooth and stress-free experience for patients while keeping office operations efficient.
- Acted as a liaison between patients, providers, and vendors, fostering seamless communication and ensuring patient needs were always prioritized.
- Assisted with marketing and outreach efforts, including newsletters, events, and promotions, contributing to patient engagement and retention.
- Recognized for professionalism, adaptability, and a strong ability to create a welcoming environment that enhanced patient satisfaction and loyalty.
Black Health Clinical Assistant Internship
San Francisco AIDS Foundation
12.2024 - 04.2025
- Provided client support in HIV/STI testing, counseling, and harm reduction services.
- Trained in HIV/STI counseling & testing through the San Francisco Department of Public Health.
- Collaborated with multidisciplinary teams to deliver culturally responsive, community-centered care.
Summer Internship
UCSF California CFAR (Center For Aids Research)
06.2024 - 08.2024
- Designed and led a qualitative research project examining the symbiotic relationship between researchers and marginalized communities.
- Conducted interviews with Black & Brown female sex workers in Los Angeles living with or at risk for HIV, documenting their experiences with research participation.
- Presented findings to faculty mentors and peers, highlighting how both researchers and participants benefit from community-based HIV research.
- University of California, San Francisco, California
University of California San Francisco Research Lab
09.2022 - 07.2024
- Conducted a community-engaged implementation study with La Clínica de la Raza and UCSF’s Center for AIDS Prevention Studies to improve HIV prevention and care among transgender Latinas.
- Organized and distilled interview transcripts into thematic tables to identify key social and structural determinants of health among Latina women in Alameda County.
- Gained extensive experience in community-based research and strengthened qualitative data analysis skills.
Education
B.A. - Biology
San Francisco State University (SFSU)
San Francisco, CA03.2026
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Antelope High School
01.2021
Skills
- Customer service & styling consultations
- Sales & upselling techniques
- Visual merchandising
- POS systems & payment handling
- Relationship building with repeat clients
- Team collaboration
Timeline
Black Health Clinical Assistant Internship
San Francisco AIDS Foundation
12.2024 - 04.2025
Summer Internship
UCSF California CFAR (Center For Aids Research)
06.2024 - 08.2024
Front Desk Receptionist
Rejuv Medical
01.2024 - 01.2026
Beauty Advisor
Sephora
01.2023 - Current
University of California San Francisco Research Lab
09.2022 - 07.2024
B.A. - Biology
San Francisco State University (SFSU)
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Antelope High School