Esmael Azeroual
Andover,MA
Summary
Dynamic Beverage Manager at Strega Italiano with expertise in inventory management and customer engagement. Successfully enhanced customer satisfaction through effective resolution of service issues and streamlined operations. Proven ability to lead teams, ensuring optimal coverage and a positive dining experience while controlling costs and maintaining high standards in fine dining service.
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
3
3
years of professional experience
Work History
Beverage Manager
Strega Italiano
07.2024 - 03.2025
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Resolved customer complaints involving food or beverage quality and service.
- Managed staff schedules and maintained adequate coverage for all shifts.
Restaurant Busser
Strega Italiano
07.2022 - 07.2024
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Education
Certificate of Practical Electricity - Practical Electricity
Benjamin Franklin Cummings Institute of Technology
Boston, MA09-2023
High School Diploma -
Revere High School
Revere, MA05-2022
Skills
- Customer engagement
- POS software proficiency
- Inventory management
- Cost control
- Coordination and teamwork
- Fine dining service
- Bussing and serving
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Beverage Manager
Strega Italiano
07.2024 - 03.2025
Restaurant Busser
Strega Italiano
07.2022 - 07.2024
Certificate of Practical Electricity - Practical Electricity
Benjamin Franklin Cummings Institute of Technology
High School Diploma -
Revere High School
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