Esmailen Florentino
Nanticoke,PA
Summary
Accomplished Inside Sales Coordinator with a proven track record at Woodgrain Millwork Inc, adept in customer relationship building and CRM software proficiency. Leveraged fast thinking and cross-cultural communication to exceed sales targets and foster lasting client relationships. Streamlined order processing, achieving significant efficiency improvements and customer satisfaction. Energetic and organized individual with knack for building strong customer relationships and supporting sales initiatives. Equipped with solid understanding of sales cycles and CRM software, along with proficiency in data analysis and reporting. Dedicated to driving sales performance and enhancing customer satisfaction through efficient coordination and problem-solving.
Overview
7
7
years of professional experience
Work History
Inside Sales Coordinator
Woodgrain Millwork Inc
Nanticoke, PA
02.2024 - Current
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
- Followed up with customers by phone and email to resolve issues quickly and answer questions.
- Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
- Coordinated with warehouse department to pull products for customers.
- Managed the processing of sales orders, ensuring accuracy and timeliness from placement to delivery.
Lumber Sales Representative
The Home Depot Inc
Wilkes-Barre, PA
01.2020 - 02.2024
- Participated in industry events, trade shows, and conferences to stay current on market trends and expand professional network.
- Collaborated with other sales team members for improved strategies and shared best practices.
- Worked closely with the logistics team for seamless coordination of deliveries ensuring customer satisfaction.
- Streamlined internal processes for more efficient order processing, reducing errors and increasing customer satisfaction.
Pro Sales Specialist
Lowes Home Improvment
Hazleton, PA
07.2017 - 01.2020
- Attended industry events as a company representative, establishing valuable connections and promoting our products effectively.
- Analyzed competitors'' offerings and tactics, formulating competitive counter-strategies that enabled us to maintain market leadership positions.
- Utilized modern analytics tools to monitor KPIs regularly; identifying trends and patterns that informed adjustments to sales strategies accordingly.
- Exceeded sales targets by building strong relationships with clients and providing exceptional customer service.
Education
Associate of Applied Science - Architectural Engineering Technology
Luzerne County Community College
Nanticoke, PA06.2025
Hazleton Area Career Center
Hazleton, PA06.2020
Skills
- Time Management
- Customer Relationship Building
- Telephone and email etiquette
- Effective Time Management
- Fast Thinking
- Cross-cultural communication
- Accuracy and Precision
- Data Entry
- FLUENT IN Spanish
- CRM software proficiency
Timeline
Inside Sales Coordinator
Woodgrain Millwork Inc
02.2024 - Current
Lumber Sales Representative
The Home Depot Inc
01.2020 - 02.2024
Pro Sales Specialist
Lowes Home Improvment
07.2017 - 01.2020
Associate of Applied Science - Architectural Engineering Technology
Luzerne County Community College
Hazleton Area Career Center