Esmay Falaniko
Ashland
Summary
My name is Esmay Falaniko. I am a student at Southern Oregon University, pursuing a degree in Criminal Justice with a minor in Communications. I am a responsible and hardworking individual with strong dedication to completing tasks to the best of my ability. I am able to work well under pressure and adapt to fast-paced environments. I communicate effectively and work well both independently and as part of a team. I am committed to learning, growing, and contributing positively in any role I am given.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work History
Front Desk Assistant
Southern Oregon University
Ashland
09.2025 - Current
- Greeted students and visitors warmly at the front desk.
- Maintained organized and efficient front desk operations daily.
- Collaborated with team members to ensure smooth office workflow.
- Welcomed large volume of guests and improved overall customer service.
- Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
- Resolved customer complaints in a timely manner by providing assistance or referring them to the correct personnel.
Education
Bachelor of Science - Criminal Justice
Southern Oregon University
Ashland, OR 09.2023 - 04.2026
Skills
- Customer service
- Conflict resolution
- Team collaboration
- Communication skills
- Fluent in English and Samoan
- Problem-solving skills
- Maintaining cleanliness
- Listening skills
Languages
English
Native/ Bilingual
Samoan
Native/ Bilingual
Timeline
Front Desk Assistant
Southern Oregon University
09.2025 - Current
Bachelor of Science - Criminal Justice
Southern Oregon University
09.2023 - 04.2026