Esmeralda Aguilar
Hawthorne,CA
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
3
3
years of professional experience
Work History
Manager
SUBWAY®Restaurants
South Gate, CA
05.2025 - Current
- Directed daily operations to uphold rigorous cleanliness and food safety standards.
- Directed inventory management initiatives to reduce waste and optimize stock turnover efficiency.
- Addressed customer complaints swiftly to improve overall satisfaction.
- Designed and implemented training programs for new employees to enhance workforce competency.
- Oversaw financial transaction monitoring and enforced precise cash handling protocols.
- Directed team efforts to consistently achieve daily sales targets and operational objectives.
- Elevated customer satisfaction through comprehensive staff training initiatives.
Manager
SUBWAY®Restaurants
Rancho Cucamonga, CA
01.2024 - 05.2025
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved safety procedures to create safe working conditions for workers.
Sales Associate
Victoria Secret
Rancho Cucamonga, CA
10.2024 - 02.2025
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Associate
Chaffey College
Rancho Cucamonga, CA
01.2023 - 01.2024
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems to ensure accurate sales reporting.
- Maintained organized merchandise displays, promoting brand visibility and customer engagement.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Provided exceptional customer service, resolving issues promptly and effectively.
- Participated in inventory management, ensuring stock availability and minimizing discrepancies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Alta Loma High School
Rancho Cucamonga, CAAssociates Degree - Criminal Justice
Chaffey College
Rancho Cucamonga, CASkills
- Marketing
- Product management
- Budget control
- Employee onboarding
- Inventory management
- Recruiting and interviewing
- Teamwork and collaboration
- Computer skills
- Problem resolution
- Positive attitude
- Attention to detail
- Multitasking
- Employee coaching and mentoring
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager
SUBWAY®Restaurants
05.2025 - Current
Sales Associate
Victoria Secret
10.2024 - 02.2025
Manager
SUBWAY®Restaurants
01.2024 - 05.2025
Sales Associate
Chaffey College
01.2023 - 01.2024
High School Diploma -
Alta Loma High School
Associates Degree - Criminal Justice
Chaffey College