Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Esmeralda Balderas

Esmeralda Balderas

Prospect Heights,IL

Summary

Energetic Assistant Manager with hands-on experience at Tropical Smoothie Cafe. Passionate about great customer service, leading teams, and driving smooth operations. Excited to bring my skills and energy to a new opportunity!

Overview

2
2
years of professional experience
1
1
Certification

Work History

Assistant Manager

Tropical Smoothie Cafe
10.2024 - Current
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.

Shift Leader

Tropical Smoothie Cafe
09.2023 - 10.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Crew Member

Tropical Smoothie Cafe
05.2023 - 09.2023
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

Bachelor’s - Finance

National Louis University
Chicago, IL

High School Diploma -

Wheeling High School
Wheeling, IL
05.2024

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Team motivation
  • Staff supervision

Certification

National Louis Middle College diploma in completion of first year in the Business Administration program.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Assistant Manager

Tropical Smoothie Cafe
10.2024 - Current

Shift Leader

Tropical Smoothie Cafe
09.2023 - 10.2024

Crew Member

Tropical Smoothie Cafe
05.2023 - 09.2023

Bachelor’s - Finance

National Louis University

High School Diploma -

Wheeling High School

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