Esmeralda Barrera
Summary
Reliable Key Holder known for high productivity and efficient task completion. Possess specialized skills in inventory management, customer service, and loss prevention strategies. Excel in leadership, communication, and problem-solving to enhance team performance and customer satisfaction. Ready to leverage abilities in a new role to drive success and operational excellence.
Overview
4
4
years of professional experience
Work History
Key Holder
Cleo Centric
Brea
04.2024 - 07.2025
- Entrusted with store keys to open and close locations independently.
- Supervised team members during shifts, delegated tasks, and provided support to ensure productivity.
- Managed cash handling duties, including register reconciliation and deposits.
- Trained and coached new staff On store protocols, POS systems, and customer engagement strategies.
- Communicated with upper management regarding store performance, staffing, and daily issues.
- Collaborated with management to implement promotions, meet sales goals, and optimize store performance.
Financial Advisor
PRIMERICA FINANCIAL SERVICES
Lakewood
06.2022 - 04.2023
- Sought out new clients and developed clientele
- Ensured policy requirements were fulfilled
- Assisted clients in developing personalized financial plans and investment strategies.
- Organized educational seminars to inform clients about financial products and services.
- Attended meetings, seminars, and programs to learn about new products and services.
Sandwich Artist
SUBWAY®Restaurants
Pomona
06.2021 - 10.2022
- Maintained cleanliness and organization of workstations and dining areas.
- Operated cash register, processed transactions, and handled payments accurately.
- Collaborated with team members to optimize workflow during peak hours.
- Followed food safety protocols to ensure quality and freshness of ingredients.
- Completed opening, closing, and shift change tasks by following company guidelines.
Education
Direct Support Professional
California Department of Developmental Services
Fresno, CA04-2024
High School Diploma -
La Serna High School
Whittier05-2022
Associate of Applied Science - Medical Assistant
North-West College
Santa Ana, CASkills
- Cash handling
- Team leadership
- Client relations
- Financial planning
- Sales strategies
- Customer service
Languages
Spanish
Professional
Timeline
Key Holder
Cleo Centric
04.2024 - 07.2025
Financial Advisor
PRIMERICA FINANCIAL SERVICES
06.2022 - 04.2023
Sandwich Artist
SUBWAY®Restaurants
06.2021 - 10.2022
Direct Support Professional
California Department of Developmental Services
High School Diploma -
La Serna High School
Associate of Applied Science - Medical Assistant
North-West College
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<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG
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