Esmeralda Caban
Waterbury ,CT
Summary
Dynamic Receptionist Administrator with proven expertise at Jmrstaffing in optimizing office workflows and enhancing client relations. Skilled in appointment scheduling and adept at multitasking, I successfully coordinated 50 interviews weekly while fostering a collaborative team environment. Committed to delivering exceptional customer service and driving operational efficiency.
Overview
4
4
years of professional experience
Work History
Receptionist Administrator
Jmrstaffing
Meriden Ct
03.2024 - Current
- Coordinated appointment scheduling using electronic calendar systems to optimize office workflow.
- Maintained organized filing systems for client records and office documents, ensuring easy access and retrieval.
- Assisted in managing incoming calls, providing accurate information and transferring calls as needed.
- Developed office communication protocols to enhance inter-departmental collaboration and efficiency.
- Managed front desk operations, greeting visitors and directing inquiries efficiently.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Facilitated customer service initiatives by addressing client concerns promptly and professionally to enhance satisfaction.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated recruitment activities, scheduling interviews and managing candidate communications.
- Coordinated candidate interviews with hiring managers, ensuring a smooth and efficient interview process for all parties involved.
- Operated and maintained applicant tracking and candidate management systems.
- Conducted initial phone screenings to assess candidate qualifications and fit for roles.
- Scheduled and conducted 50 interviews each week.
- Coordinated with hiring managers to understand specific role requirements, leading to more targeted candidate searches.
Sales Associate
Old Navy
Meriden
01.2022 - 01.2024
- Engaged with customers to identify needs and recommend suitable products, boosting sales opportunities.
- Resolved customer inquiries and complaints quickly, fostering positive relationships and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Sales Associate
Burlington
10.2021 - 01.2023
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
High School Diploma -
Wilby High School
Waterbury, CTSkills
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
- Document scanning
- Appointment scheduling
- Client relations
- Meeting coordination
- Document retrieval
- Call handling
- Customer service
- Phone and email etiquette
- Data entry
- Microsoft office
- Multitasking and organization
- Customer service management
- Documentation and recordkeeping
- Relationship building
- Decision-making
- Database administration
- Workflow optimization
- Handling complaints
- Documentation and control
- Motivational leadership
- Event coordination
- Workflow planning
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Receptionist Administrator
Jmrstaffing
03.2024 - Current
Sales Associate
Old Navy
01.2022 - 01.2024
Sales Associate
Burlington
10.2021 - 01.2023
High School Diploma -
Wilby High School