Esmeralda Correa
Newark,NJ
Summary
Dynamic Assistant Manager with a proven track record at Journeys Shoes, recognized for enhancing customer satisfaction and streamlining operations. Demonstrated excellence in team leadership and problem-solving, driving sales growth through innovative strategies tailored to meet customer needs. Highly skilled in money handling and customer relations, with a strong ability to foster positive environments that lead to significant outcomes. Committed to delivering exceptional service while optimizing operational efficiency and team performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Journeys Shoes
12.2023 - 05.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
Sales Associate
Puma
08.2020 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Lane Bryant
08.2019 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
Sales Associate
Bath & Body Works
12.2019 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Associate of Arts - Liberal Arts
Essex County College
Newark, NJ06.2021
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Compliance understanding
- Customer service and satisfaction
- Customer Service
- Team Leadership
- Teamwork and Collaboration
- Computer Skills
- Problem Resolution
- Decision-Making
- Multitasking Abilities
- Problem-Solving
- Time Management
- Organizational Skills
- Active Listening
- Multitasking
- Work Planning and Prioritization
- Excellent Communication
- Good Judgment
- Customer service excellence
- Cash handling accuracy
- Inventory management
- Visual merchandising
Certification
- Certified, CPR, 2024-10-01, 2026-10-01
- OFFICIAL NOTARY PUBLIC, 2024-10-01, 2029-10-01
Languages
English
Spanish
Timeline
Assistant Manager
Journeys Shoes
12.2023 - 05.2024
Sales Associate
Puma
08.2020 - 01.2023
Sales Associate
Bath & Body Works
12.2019 - 01.2020
Sales Associate
Lane Bryant
08.2019 - 08.2020
Associate of Arts - Liberal Arts
Essex County College