Esmeralda De Leon

• Collaborated with team members to enhance service quality and support.
• Conducted follow-up calls to ensure customer satisfaction post-service.
• Answered customer inquiries and provided accurate information regarding products and services.
• Developed strong customer relationships to encourage repeat business.
• Maintained detailed records of customer interactions, transactions and comments for future reference.

• Assisted customers with Visa card inquiries, replacements, and account support

• Helped review and resolve potential fraudulent cases by verifying information and following security procedures

• Ensured accurate documentation and communicated findings to the appropriate team or supervisor

• Supervised children during daily activities and ensured safety at all times.
• Organized playtime and structured activities to promote social interaction and teamwork.
• Maintained cleanliness and order in classrooms and play areas regularly.
• Collaborated with team members to create a nurturing learning environment.

• Assist customers with product selection, enhancing their shopping experience and satisfaction.
• Perform markdowns and manage trailer openings, ensuring efficient inventory flow.
• Handle register operations, including counting and closing, maintaining financial accuracy.

• Coordinated daily store operations to support smooth workflow and customer service
• Operated the cash register, processed payments, and assisted customers with purchases
• Performed routine cleaning tasks, including sweeping, mopping, and maintaining overall store cleanliness

• Cleaned and sanitized equipment and safety guards to ensure a safe and hygienic environment

• Assisted customers with product inquiries and returns.
• Collaborated with team members to manage stock levels effectively.
• Handled cash and electronic payments accurately during transactions.
• Provided exceptional customer service to enhance shopping experience.
• Greeted customers and answered any questions they had about the store's products and services.