Esmeralda Esparza
Pasco
Summary
Respectful Front Desk Agent with extensive background in the hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
NSH
Pasco
12.2023 - Current
- Managed phone inquiries and provided accurate information to callers.
- Coordinated with housekeeping to ensure timely room readiness for arrivals.
- Assisted in managing reservations through the hotel's booking system effectively.
- Assisted with check-in and check-out procedures for guests.
Front Desk Agent
Courtyard Marriott
Pasco
08.2021 - 07.2022
- Provided local area information and recommendations to enhance guest experiences.
- Assisted with check-in and check-out procedures for guests.
- Resolved customer complaints promptly and courteously.
- Maintained cleanliness of lobby area at all times.
- Collaborated with colleagues to ensure smooth operations of front desk area.
Education
Pasco High School
Pasco, WASkills
- Customer check-in
- Payment processing
- Guest services
- Bilingual communication
- Attention to detail
- Team collaboration
Timeline
Front Desk Agent
NSH
12.2023 - Current
Front Desk Agent
Courtyard Marriott
08.2021 - 07.2022
Pasco High School