Jessica Mucha
Palos Park,IL
Summary
Front-desk and customer service professional with experience in customer check-in, waiver handling, and cash transaction processing. Provide daily administrative support to maintain smooth operations. Coordinate birthday parties and support payroll and inventory balancing. Fluent in Polish.
Overview
1
1
Language
14
14
years of professional experience
Work History
Front Desk / Manager
Kiddy Club Playground
01.2020 - Current
- Managed front-desk operations, providing assistance to customers and families to enhance their experience
- Handle customer check-in, waivers, payments, and cash transactions
- Coordinated birthday parties and events, ensuring seamless execution and customer satisfaction
- Communicate with customers regarding parties, balances, orders, and reservations
- Assist with payroll and inventory management
- Handled daily administrative and managerial responsibilities to maintain organized operations and support staff
- Maintain organized records and ensure smooth day-to-day operations
Waitress
Burbank Manor
01.2013 - 01.2020
- Delivered customer service in fast-paced environment, ensuring satisfaction and timely support
- Coordinated communication with customers and coworkers to facilitate smooth service
- Managed multiple tasks while upholding accuracy and professionalism
Education
High School Diploma -
John F. Kennedy High School
Chicago, IL06-2016
Some College (No Degree) - Psychology
Lewis University
Romeoville, ILSkills
- Front Desk Operations
- Customer Check-In
- Payment processing
- Scheduling coordination
- Event Management
- Event Planning
- Staff Scheduling
- Records management
- Supplies Management
- Multitasking
- Customer Service
- Bilingual Communication
Languages
Polish
Native/ Bilingual
Timeline
Front Desk / Manager
Kiddy Club Playground
01.2020 - Current
Waitress
Burbank Manor
01.2013 - 01.2020
High School Diploma -
John F. Kennedy High School
Some College (No Degree) - Psychology
Lewis University