Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Esmeralda Esquivel

Menifee,CA

Summary

Dynamic and results-oriented professional with a proven track record at T-Mobile, enhancing customer satisfaction and boosting sales through expert device troubleshooting and exceptional customer service. Skilled in managing multiple tasks and problem-solving, I excel in fast-paced environments, significantly improving team productivity and operational efficiency. Fluent in two languages, I bring a comprehensive skill set to drive success and innovation.

Overview

9
9
years of professional experience

Work History

Mobile Expert

T-Mobile
10.2020 - Current
  • Collaborated closely with management to develop strategies aimed at improving store & personal goals such as revenue growth and customer satisfaction scores.
  • Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.
  • Managed inventory effectively, ensuring stock levels were maintained at optimal levels for peak business periods.
  • Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
  • Open & Closed the store , handled money orders / drops.
  • Worked exceptionally at Out Reach Events establishing great revenue for the company
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Cashier / Food Attendant

Panda Express
06.2016 - 11.2016
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Engaged customers , built connections using positive & upbeat attitude.

Supervisor

Fremont Marriott Silicon Valley
11.2016 - 03.2020
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Gained expert knowledge of Hospitality Operations , Market Conditions & Trends.
  • Carried out high quality service with little oversight.

Education

High School Diploma -

Weston Ranch High School
Stockton, CA
05.2016

Skills

    Skilled in Managing Multiple Tasks

    Problem-Solving

    Proficient in Two Languages

    Device Troubleshooting

    Excellent customer service

    Attention to detail

    Reliable team member

Accomplishments

Honorably served our former Vice President Pence when he stayed at the Fremont Marriott & was given an award of appreciation.

Quickly became a Store Ambassador working at Panda Express.

I’ve become a consistent Top Performer in the District , leading in Sales & Revenue.

Worked exceptionally at Out Reach Events creating the urgency that I be requested to work at the events.

Languages

Spanish
Native or Bilingual

Timeline

Mobile Expert

T-Mobile
10.2020 - Current

Supervisor

Fremont Marriott Silicon Valley
11.2016 - 03.2020

Cashier / Food Attendant

Panda Express
06.2016 - 11.2016

High School Diploma -

Weston Ranch High School

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Esmeralda Esquivel