Stephanie Criollo
Summary
Mobile Expert with 6+ years of proven success in delivering exceptional customer experiences, driving sales performance, and building long-term client relationships. Skilled in bilingual communication, multitasking, and team collaboration. Seeking to leverage expertise and leadership ability to advance into a Senior Mobile Expert role within an Experience Store.
Overview
6
6
years of professional experience
Work History
Mobile Expert
T-Mobile
03.2019 - Current
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and overall positive atmosphere.
- Provided expert assistance with mobile devices and plan services, making the customer experience enjoyable and personal.
- Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.
Education
High School Diploma -
Tampa Bay Technical High School
Tampa, FL06-2015
Skills
- Proficient in English and Spanish communication
- Skilled in prioritizing tasks while managing time
- Team collaboration for achieving store goals
- Exceeding customer expectations
Accomplishments
Successfully transitioned from Sprint to T-Mobile during the company merger, quickly mastering new systems and processes while maintaining performance and customer satisfaction. Which played a key role during the merger, supporting teammates, and maintaining a leadership presence in a high-pressure environment.Being promoted to Keyholder within one year of the Sprint–T-Mobile merger showed how performance driven and able to handle high pressure situations.
Recognized in the top 20% of Mobile Experts company-wide after returning from leave, highlighting ability to balance adaptability, drive, and customer-first service.
Languages
Spanish
Native or Bilingual
Timeline
Mobile Expert
T-Mobile
03.2019 - Current
High School Diploma -
Tampa Bay Technical High School