Esmeralda Fabela Cota
Goodyear,AZ
Summary
Compassionate Medical Assistant with extensive experience at Banner Healthcare, skilled in patient care and HIPAA compliance. Proven ability to enhance patient comfort and streamline operations, including efficient insurance processing. A reliable team player fluent in Spanish, dedicated to delivering exceptional service and ensuring patient safety during medical procedures.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Banner Healthcare
12.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Enhanced patient comfort by providing compassionate care and support during pediatric exams and procedures.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Medical Assistant
Agave Pediatrics
03.2023 - 11.2023
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Recovery Specialist
Nationwide Credit Inc
10.2019 - 11.2022
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Improved client satisfaction through timely communication and resolution of account discrepancies.
- Negotiated payment arrangements with customers, resulting in increased revenue and reduced delinquencies.
- Managed a high volume of accounts while maintaining a professional demeanor and attention to detail.
- Documented case management activity for accurate, reliable records.
- Enhanced debt recovery rates by implementing effective collection strategies and techniques.
- Reduced outstanding balances by executing strategic follow-up calls and written correspondence.
Education
UEI College
Phoenix, AZ10-2023
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Reliable team player
- CPR
- Immunization administration
- Medical procedures
- Fluent in Spanish
Languages
Spanish
Full Professional
Timeline
Medical Assistant
Banner Healthcare
12.2023 - Current
Medical Assistant
Agave Pediatrics
03.2023 - 11.2023
Recovery Specialist
Nationwide Credit Inc
10.2019 - 11.2022
UEI College
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