Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Esmeralda Fonseca

Heber City,UT

Summary

Enthusiastic and dedicated Master's student in Clinical Mental Health Counseling at Rocky Mountain University, skilled in applying evidence-based counseling strategies and developing rapport with diverse clients. Bilingual in English and Spanish, with a strong foundation in empathetic communication, cultural sensitivity, and ethical practice. Seeking a counseling internship to apply academic knowledge in a clinical setting, gain practical experience, and support clients on their wellness journey.

Overview

6
6
years of professional experience

Work History

Patient Ambassador

Energy4lifecenters
05.2023 - Current
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Provided excellent customer service to patients and medical staff.
  • Engaged with patients to provide critical information.
  • Greeted and assisted patients with check-in procedures.
  • Answered incoming calls, scheduled appointments and filed medical records.

Server

Prime Steak House & Piano Bar
10.2018 - Current
  • Ensured optimal guest experience by seating guests, taking orders, serving dishes, and removing dinnerware promptly with a positive attitude
  • Serve guests in a fast-paced, high-stress environment and managed time for an optimal experience for each guest
  • Manage orders and input them into the system used by the restaurant
  • Knowledgeably recommended menu items based on customer needs and preferences, including upselling dishes and drinks
  • Negotiated and resolved customer concerns and ensured food hygiene maintenance per standards and guidelines

Youth Mentor

Cascade Academy
03.2022 - 12.2022
  • Provide a safe environment for teenagers with depression and anxiety
  • Assist in the girls daily chores, wake-up times, and scheduled timelines
  • Give out daily medication, and communicate to the therapists any issues and updates on daily tasks and activities
  • Provide emotional support and a place the teenagers feel comfortable
  • Maintains confidentiality
  • Assist in outside activities, such as drives to horseback riding, rock climbing, and lakes
  • Recognize and work through conflicts in caring ways, invites discussion on differences with the mentee, and arrange for a third party to assist, if necessary
  • Ensure the care and safety of the teenage girls
  • Providing assistance to each resident in reaching their daily goals, conducting skill-building groups, providing individual support
  • Setting limits for behavior, creating documentation of the resident's progress, and identifying and communicating the individual needs of the client to the clinical team

Education

Master of Science - Clinical Mental Health Counseling

Rocky Mountain University of Health Professions
Provo, UT
12-2025

Bachelor's degree - Science of Psychology

Utah Valley University
Orem, UT
08.2022

Skills

  • Spanish Fluency
  • Detail oriented
  • Behavioral disorders
  • Problem-solving
  • Evaluating Quality of Care
  • Patient support
  • Building Rapport and Credibility
  • Caring and Empathetic

Languages

Spanish
Native or Bilingual

Timeline

Patient Ambassador

Energy4lifecenters
05.2023 - Current

Youth Mentor

Cascade Academy
03.2022 - 12.2022

Server

Prime Steak House & Piano Bar
10.2018 - Current

Master of Science - Clinical Mental Health Counseling

Rocky Mountain University of Health Professions

Bachelor's degree - Science of Psychology

Utah Valley University

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Esmeralda Fonseca