Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

ESMERALDA FRANCO

NATIONAL CERTIFIED PHARMACY TECHNICIAN
Oklahoma City

Summary

Dedicated Personal Care Aide brings 3-year background visiting patients in-home and conducting physical assessments, assisting with bathing and grooming activities. Polite and courteous professional.


Medical Records Clerk with 14-year history processing medical records requests while delivering highest quality customer service. Strong knowledge of Release of Information policies and procedures and HIPAA regulations.

Overview

28
28
years of professional experience
2
2
Languages

Work History

Pharmacy Technician

Walgreens Boots Alliance
02.2023 - Current
  • Collected co-payments or full payments from customers.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Counted and labeled prescriptions with correct item and quantity.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.

Home Health Care Aide

Golden Age Home Care
07.2018 - 10.2021
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.

Medical Records Supervisor

McBride Orthopedic Hospital Clinic
06.2003 - 12.2017
  • Maintained patient confidence by keeping patient records information confidential.
  • Uploaded physician progress notes, history and physicals into electronic medical records.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Gathered patient information by collecting demographic information from variety of sources.
  • Secured medical records against loss or unauthorized access.
  • Utilized inteliDOX and sharepoint to manage and confirm patient data, such as insurance, demographic and medical history information.

Communications Assistant

McBride Orthopedic Hospital Clinic
06.2003 - 12.2017
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Operated digital paging system to notify recipients of incoming calls.
  • Managed telephone switchboard and routed internal and external calls to provide quick connection.


Cafeteria Worker

Bone And Joint Hospital
05.1999 - 04.2003
  • Cleaned and sanitized surfaces, tools and equipment.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Assisted cashiers with processing customer payments and documenting orders.


Front End Manager

Buy For Less
10.1997 - 02.1999
  • Oversaw cashier operations, bookkeeping and security.
  • Maintained strong customer relations and effective customer service standards.
  • Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.


Education

Certification - Pharmacy Technology

OCCC
Oklahoma City, OK
08.2022 - 2022.12

GED -

Oklahoma Community College
Oklahoma City, OK
01.2022 - 06.2022

Skills

Patient care

Teamwork and Collaboration

Paperwork processing

Medical Records Management

Multitasking Abilities

Computer: Microsoft, internet explorer, Zoom

Prescription filling

Secure storage of medications

Patient confidentiality

Receiving incoming supplies

Stocking shelves

Supporting pharmacy operations

Teamwork

Prescription filling and labeling

Customer service

References

Maria Schmitt, Communications Supervisor at McBride Orthopedic Hospital Clinic

405-720-5929

mas3417@cox.net


Allison Beecher, Pharmacy Technician English Instructor

Allison.m.Beecher@occc.edu

918-607-2701


Sylvia Wilcox, nurse at McBride Orthopedic Hospital Clinic

swilcox@mcboh.com

405-760-6968


Timeline

Pharmacy Technician

Walgreens Boots Alliance
02.2023 - Current

Certification - Pharmacy Technology

OCCC
08.2022 - 2022.12

GED -

Oklahoma Community College
01.2022 - 06.2022

Home Health Care Aide

Golden Age Home Care
07.2018 - 10.2021

Medical Records Supervisor

McBride Orthopedic Hospital Clinic
06.2003 - 12.2017

Communications Assistant

McBride Orthopedic Hospital Clinic
06.2003 - 12.2017

Cafeteria Worker

Bone And Joint Hospital
05.1999 - 04.2003

Front End Manager

Buy For Less
10.1997 - 02.1999

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