Esmeralda Garza
Scottsbluff,NE
Summary
Dedicated and detail-oriented Hotel Night Auditor with extensive experience in hospitality and customer service. Proven track record of efficiently managing front desk operations, handling guest inquiries, and ensuring accurate financial reporting. Possesses strong analytical skills and a commitment to delivering exceptional guest experiences during overnight shifts. Adept in utilizing hotel management software and maintaining a calm demeanor in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Hotel Night Auditor
Morrill Travelodge
Morrill, NE
01.2025 - 08.2025
- Managed guest check-ins and check-outs efficiently, ensuring a seamless experience.
- Prepared daily revenue reports detailing occupancy rates and financial performance.
- Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
- Maintained high levels of guest satisfaction with prompt and professional responses to inquiries and concerns.
- Developed strong working relationships with cross-functional teams to ensure consistency in hotel services throughout all shifts.
- Upheld brand standards by consistently providing guests with exceptional service, leading to positive online reviews and repeat business.
Bookkeeper
JL Remodeling
Torrington, WY
10.2017 - 12.2024
- Company Overview: JL Remodeling - Torrington, WY
- Exceptional office management skills and experience
- Outstanding expertise in a wide variety of financial policies and procedures
- Excellent knowledge of accounting and auditing principles, payroll, invoicing, and taxation issues.
- Strong proficiency in developing monthly, quarterly, and annual profit and loss statements
- High abilities to use Word, Excel, Access, Outlook, PowerPoint, FreshBooks, and QuickBooks.
- Consistently demonstrated talent for quickly learning new tasks and completing assignments ahead of schedule while maintaining a high degree of accuracy
- Performed and logged all financial activities for JL Remodeling; created invoices (customer’s bill) for all job offers; managed/prepared payrolls for tax returns; interacted with other sub-contractor (s)/management teams on a regular basis; created and processed material log for all job offers
- Cook
Sales Associate
Rue 21
08.2016 - 10.2017
- Served customers by helping them select products.
- Drove sales through engagement of customers, suggestive selling, and sharing product knowledge
- Greeted and received customers in a welcoming manner
- Responded to customers’ questions in a timely manner
- Directed customers by escorting them to racks and counters.
- Provided outstanding customer service
- Managed payments by totaling purchases, processing checks, cash, and store or other credit and debit cards
- Assisted with inventory, including receiving and stocking merchandise.
- Kept clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
- Cleaned the front of the store before opening and during store hours routinely, organized clothes and checked out customers in orderly and timely fashion, helped manager organize back stock, cleaned and closed store alongside manager on duty
- Beauty
Beauty Consultant
Walgreen’s
Scottsbluff, NE
01.2016 - 09.2017
- Company Overview: Walgreen’s - Scottsbluff, NE
- Provided excellent customer service, product knowledge, and product sales
- Developed strategies to increase customer satisfaction and sales
- Presented strong communication and interpersonal skills daily
- Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
- Problem-solved and had excellent organizational skills
- I greeted customers within 30 seconds of them entering my "beauty" area of the store
- Developed strong knowledge of beauty trends, enabling personalized recommendations for diverse clientele.
- Conducted product demonstrations, showcasing benefits and features to increase customer engagement.
CNA
RWMC
Scottsbluff, NE
10.2014 - 01.2016
- Company Overview: RWMC- Scottsbluff, NE
- Assisted nursing staff with vital sign monitoring and patient assessments to support quality care delivery.
- Collaborated with multidisciplinary teams to develop individualized care plans tailored to patient needs.
- Managed patient documentation accurately, ensuring compliance with HIPPA guidelines while communicating effectively with team members about critical updates.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing PPE when necessary.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Education
Certification - Barber Stylist Technician
Eastern Wyoming College
Torrington, WY07-2026
WNCC Community college
06-2014
High School Diploma -
Scottsbluff High School
Scottsbluff05-2014
Skills
- Microsoft office
- Guest relations
- Property management systems
- Accounting
- Strong work ethic
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Analytical thinking
- Clerical duties
Timeline
Hotel Night Auditor
Morrill Travelodge
01.2025 - 08.2025
Bookkeeper
JL Remodeling
10.2017 - 12.2024
Sales Associate
Rue 21
08.2016 - 10.2017
Beauty Consultant
Walgreen’s
01.2016 - 09.2017
CNA
RWMC
10.2014 - 01.2016
Certification - Barber Stylist Technician
Eastern Wyoming College
WNCC Community college
High School Diploma -
Scottsbluff High School