Tanisha Heights
Wilkes-Barre,PA
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during a successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and a results-driven approach.
Overview
10
10
years of professional experience
Work History
Hotel Night Auditor
Quality Inn Hotel
Wilkes Barre, PA
09.2021 - Current
- Performed nightly updates to room charges and rates.
- Balanced hotel accounts and resolved discrepancies.
- Performed daily inventory for keys and linens and detailed information in audit reports.
- Set up and entered financial data into spreadsheets using Microsoft Excel.
Home Care Aide
House Calls Home Care
New York, NY
08.2020 - Current
- Assisted patients with handling daily chores and errands by transporting them to appointments, cleaning personal spaces, and purchasing supplies.
- Interacted kindly with patients and families and displayed a positive, outgoing attitude, resulting in the establishment of long-term, professional relationships.
- Assisted patients with dressing, grooming, and feeding needs, helping to overcome and adapt to mobility restrictions.
- Monitored progress and documented patient health status changes to keep the care team updated.
Customer Service Call Center Supervisor
Lord And Taylor
Wilkes-Barre, PA
11.2011 - 08.2018
- Direct personnel, training, and labor relations activities
- Conduct orientations to foster positive attitudes toward organizational objectives
- Identify staff vacancies and recruit interview and select applicants.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ08.2022
Skills
- Data Entry and Maintenance
- Courteous with a Strong Service Mindset
- Customer Account Management
- Microsoft Excel
- Microsoft Office
Accomplishments
- GPA 4.0
- Honor Society
- Reduced employee turnover by 20% through implementation of new incentives programs and bonus structure.
- Supervised team of sixty staff members.
Timeline
Hotel Night Auditor
Quality Inn Hotel
09.2021 - Current
Home Care Aide
House Calls Home Care
08.2020 - Current
Customer Service Call Center Supervisor
Lord And Taylor
11.2011 - 08.2018
Bachelor of Science - Business Management
University of Phoenix
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