Esmeralda Gonzalez
Ontario,CA
Summary
Seeking a position as a Customer Service Representative where I can apply my training and education to benefit the facility. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Surgery Coordinator
Casa Colina Hospital
Pomona , CA
2018.02 - 2021.01
- Duties included, but are not limited too, providing excellent customer service, answering all patient questions regarding labs and surgery, scheduling patient appointments with our providers
- Receive all surgery request from physicians office book accordingly
- Learning new specialties daily and provider preferences per procedure performed
- Assist nurse in any task necessary in our pre-admission department
- Contacting each surgery patient for appointments and pre surgery screening
- Responsible for all gastroenterology department including, booking procedures accordingly, fill in empty slots and contacting patients to assure experience was remarkable.
Surgery Coordinator
St Jude Heritage Medical Group
Yorba Linda , CA
2016.10 - 2018.02
- Duties included, but are not limited to, providing excellent customer service, answering all patient questions regarding labs and surgery, contacting facility to secure date and time for surgeries, scheduling patient appointments with our providers, send patient information to hospitals prior to surgery, filling out and sending booking slips to hospital, submitting for surgery authorizations, surgery equipment confirmations with representatives before and after surgery, meet with patients to go over instructions, EMR chart, respond to hospital nurses and staff with any surgery questions/concerns in a timely manner, booking surgeries for two orthopedic surgeons, mail out surgical packets, track every surgery performed, check voicemails daily, screen all patients making sure everything required for surgery was done accordingly, maintain schedule booked.
Medical Records Float Pool
Mission Heritage Medical Group
Mission Viejo , CA
2016.04 - 2016.10
- Duties include, but are not limited to, providing excellent customer service, distributing records to correct parties, prepping charts, submitting referrals, scanning all records, faxing all records, returning phone calls promptly, sending out records in a timely manner.
Surgery Coordinator
Oliak Center
Brea , CA
2012.03 - 2016.04
- Duties included, but are not limited to, providing excellent customer service, answering all patient questions regarding labs and surgery, contacting facilities to secure date and time for surgeries, scheduling patient testing with facilities appropriate for insurance authorizations, billing questions, collecting patient balances, updating company spread sheets, posting E.O.B.s, sending all patient information to hospitals prior to surgery, filling out and sending booking slips to hospital, confirming appointments, verifying insurance benefits and eligibility, submitting for surgery authorizations, managerial duties, overseeing and training other employees, insurance appeals, insurance claims.
Medical Assistant
Oliak Center
Brea , CA
2010.03 - 2011.12
- Duties included, but were not limited to, providing excellent customer service, answering multiple phone lines regarding medical issues, prepping charts, data entry, assisting doctor with sterile supplies, obtaining vital signs, rooming patients, performing EKG's, verifying insurance benefits and eligibility, submitting for surgery authorizations, collecting copays, sending and updating medical records, scheduling appointments, stocking rooms, ordering medical supplies, filling.
Education
Medical Assistant Program -
Newbridge College
07.2009
High School Diploma -
La Habra High School
06.2007
Skills
- Office Administration
- Insurance Verification
- Scheduling Expertise
- Patient Relations
- EMR Updating
- Payment Collection
- Educating Patients
- Schedule Coordination
- Verifying Insurance
- Pre-Authorization Management
- Calendar Management
Certification
- Injections
- CPR
- EKG
Languages
Fluent in Spanish and English
References
Available Upon Request
Languages
Spanish
Professional
Timeline
Surgery Coordinator
Casa Colina Hospital
2018.02 - 2021.01
Surgery Coordinator
St Jude Heritage Medical Group
2016.10 - 2018.02
Medical Records Float Pool
Mission Heritage Medical Group
2016.04 - 2016.10
Surgery Coordinator
Oliak Center
2012.03 - 2016.04
Medical Assistant
Oliak Center
2010.03 - 2011.12
Medical Assistant Program -
Newbridge College
High School Diploma -
La Habra High School
- Injections
- CPR
- EKG
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