Detail-oriented professional with experience in customer service and teamwork. Known for optimizing communication processes and enhancing customer satisfaction through effective problem resolution and service quality monitoring.
Work History
Call Center Representative
2 Years 7 Months
Regency Specialties | 01.2024 - Current
Managed high-volume inbound calls, providing accurate product information and resolving customer inquiries efficiently.
Documented customer interactions using EMR software to ensure comprehensive record-keeping and follow-up.
Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Recreation Assistant
4 Months
Lifetime Fitness Center | 07.2024 - 11.2024
Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.
Conducted thorough cleaning of gym equipment and facilities to maintain optimal hygiene standards.
Sales Associate
9 Months
T-Mobile | 10.2022 - 07.2023
Executed promotions and merchandising strategies to drive sales and increase foot traffic.
Managed inventory levels, ensuring product availability and organization on sales floor.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Warehouse Worker
8 Months
Home Depot | 12.2021 - 08.2022
Received, inspected, and organized incoming shipments to ensure accurate stock levels.
Loaded, unloaded, and moved material to and from storage and production areas.
Reduced order processing times with streamlined picking, packing, and shipping procedures.
Patient Service Representative
11 Months
Nation Wide Vision | 12.2020 - 11.2021
Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Verified insurance eligibility and coverage for patients.
Assisted in patient check-in processes, ensuring accurate data entry and documentation.
Collaborated with healthcare providers to streamline communication regarding patient needs and follow-ups.