Esmeralda Guerrero
Phoenix,AZ
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Strong work ethic, adaptability, and exceptional interpersonal skills. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Adult Probation Administrative Assistant
Maricopa County Superior Court
Phoenix, AZ
06.2023 - Current
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Developed and maintained filing systems for confidential documents and records.
- Conducted backgrounds for defendants after signing pleas.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Packer
Shearer's Snack Foods
Phoenix, AZ
01.2023
- Assembling boxes and packaging products
- Inspecting finished product and assuring quality
Receptionist
John's Glass Service, LLC
Yuma, AZ
02.2020 - 10.2022
- Providing excellent and prompt customer services by phone, in-person and by email to an average of 40 existing and potential clients daily
- Coordinating technicians' schedules to fulfill generated work orders
- Ensuring project completion by corresponding with involved parties: construction companies, realtors and military base contractors among others
- Creating and tracking an average of 200 invoices per month
- Making payments and maintaining accurate records of expenses
- Managing inventory of construction materials
- Monitoring office supplies and other office needs; communicating with supervisor regarding needed supplies
- Assisting with the training of new staff on office procedures
Cashier and Merchandiser
Smart and Final
Yuma, AZ
09.2017 - 08.2019
- Offering friendly, knowledgeable, efficient and courteous assistance to customers
- Operating a cash register, receiving payment and completing transactions for an average of 50-75 customers daily
- Maintaining assigned store sections in order
- Receiving and stocking merchandise
- Ensuring proper product pricing, stocking, date codes and shelf rotation
Volunteer
SEIU Local 99
Los Angeles, CA
06.2015 - 08.2015
- Filing and organizing paperwork
- Completing data entry as assigned by supervisor
Education
Cosmetology Certification -
BB's Beauty Academy
07.2024
High School Diploma -
Yuma High School
Skills
- Customer Service/Retail
- Quickbooks
- MS Excel
- Word
- PowerPoint
- Adaptability
- Reliability
- Superb communication
- Fluency in English
- Fluency in Spanish
- Office Administration
- Call handling
Timeline
Adult Probation Administrative Assistant
Maricopa County Superior Court
06.2023 - Current
Packer
Shearer's Snack Foods
01.2023
Receptionist
John's Glass Service, LLC
02.2020 - 10.2022
Cashier and Merchandiser
Smart and Final
09.2017 - 08.2019
Volunteer
SEIU Local 99
06.2015 - 08.2015
Cosmetology Certification -
BB's Beauty Academy
High School Diploma -
Yuma High School
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