Esmeralda Guzman
Oakley,CA
Summary
Familiar with banking and products that the bank offers such as deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Multitasking with strong communication and problem-solving abilities to help build lasting relationships with customers. Always eager to learning new things and exploring new opportunities.
Overview
6
6
years of professional experience
Work History
Associate Banker
JP Morgan Chase
10.2019 - Current
- Balance teller drawers and ATM cash.
- Answer customer inquiries regarding account balances, transaction history, services charges and interest rates all in compliance to policy.
- Educate customers on use of banking website and mobile apps and questions that follow.
- Help customers make deposits, withdrawals, payments, wire transfers, as well as stop payments.
- Assist my Supervisor and Branch Manager with any operation related duties in branch.
Sales Associate
TJ Maxx
10.2017 - 10.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build lasting relationships.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Diploma -
Freedom High School
Oakley, CA06.2016
Skills
- Customer Transactions
- Customer Service
- Product and Service Knowledge
- Fast Learner
- Patient
- Multi-tasker
Languages
Spanish
Timeline
Associate Banker
JP Morgan Chase
10.2019 - Current
Sales Associate
TJ Maxx
10.2017 - 10.2019
Diploma -
Freedom High School
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