Esmeralda Hernandez
Fort Worth,TX
Summary
Organized, dependable and bilingual candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Front Office Coordinator
Endodontic Associates Of Fort Worth
05.2021 - Current
- Enhanced patient experience by managing front office operations efficiently and professionally.
- Streamlined appointment scheduling processes for improved patient satisfaction and reduced wait times.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
- Conducted insurance verification tasks accurately, ensuring proper coverage and minimizing billing errors.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
Dental Assistant
Home Town Dental
02.2019 - 05.2021
- Cleaned and sanitized instruments and equipment
- Took patient X-rays
- Assist doctor with procedure four-handed dentistry
- Conducted patient cleanings
- Charting and documenting.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
Sales Representative
MetroPCS
05.2017 - 07.2018
- Completed forms in accordance with company procedures
- Provided services to customers, such as order placement or account information
- Answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals
- Operated office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
Education
Dental Assisting Program -
The College of Health Care Professions
Fort Worth, TX11.2018
High School Diploma -
Trimble Tech High School
Fort Worth, TX06.2016
Skills
- Insurance Verification
- Customer Service
- Front Office Management
- Phone and Email Etiquette
- Financial Reporting
- Office Supplies Inventory Management
Skills And Certification
- Customer/Client relations
- Four Handed Dentistry
- OSHA/HIPAA Compliance
- Documentation and reporting
- Instrument Sterilization
- Treatment Planning
- Dental office administration
- Chair-side Assisting
- Dental Terminology
- Dental Equipment Maintenance
Timeline
Front Office Coordinator
Endodontic Associates Of Fort Worth
05.2021 - Current
Dental Assistant
Home Town Dental
02.2019 - 05.2021
Sales Representative
MetroPCS
05.2017 - 07.2018
Dental Assisting Program -
The College of Health Care Professions
High School Diploma -
Trimble Tech High School
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