Esmeralda Hernandez
Summary
Dedicated and enthusiastic educator-in-training with a strong commitment to student success, academic engagement, and positive learning environments. Experienced professional with over eight years of experience in customer service, operations, and relationship management. Skilled at communicating with diverse populations, fostering positive interactions, and supporting individual growth. Currently pursuing Texas educator certification through the Dallas ISD Alternative Certification Program. Passed the Science of Teaching Reading (STR) exam and working toward Core Subjects EC–6 and ESL Supplemental certifications.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Branch Operations Lead
JPMorgan Chase Bank
Dallas, TX
03.2018 - Current
- Managed branch operational controls to ensure compliance with banking regulations and procedures, mitigating operational risks.
- Delivered exceptional customer service by assisting clients with banking transactions and account service requests, enhancing customer satisfaction.
Sales Associate
James Avery Artisan
Dallas, Texas
12.2016 - 03.2018
- Assisted customers in finding unique handcrafted jewelry pieces.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Education
Alternative Certification Program -
Dallas ISD
Dallas, TX03-2026
Bachelor of Science - Criminal Justice
University of North Texas At Dallas
Dallas, TX12-2020
Associate of Science -
Eastfield College
Dallas, TX12-2018
High School Diploma -
Woodrow Wilson High School
Dallas, TX08-2016
Skills
- Bilingual Communication
- Classroom Management
- Student Engagement
- Lesson Support & Instruction
- Relationship Building
- Customer Service Excellence
- Problem Solving
- Critical Thinking
- Team Collaboration
- Conflict Resolution
- Organization
- Time Management
- Data Entry
- Record Management
- Microsoft Office Suite
- Windows 10
Certification
- Dallas ISD Alternative Certification Program (ACP), In Progress
- Science of Teaching Reading (STR) Certification Exam, Passed
- Core Subjects EC–6 Certification, Passed
- ESL Supplemental Certification, In Progress
Languages
- English
- Spanish
Additional Qualifications
- Strong written and verbal communication skills
- Ability to present information in an engaging and understandable manner
- Maintains high expectations for student achievement and behavior
- Adaptable and effective under pressure
- Organized, self-motivated, and detail-oriented
- Experienced working with diverse populations and communities
Timeline
Branch Operations Lead
JPMorgan Chase Bank
03.2018 - Current
Sales Associate
James Avery Artisan
12.2016 - 03.2018
Alternative Certification Program -
Dallas ISD
Bachelor of Science - Criminal Justice
University of North Texas At Dallas
Associate of Science -
Eastfield College
High School Diploma -
Woodrow Wilson High School