Esmeralda Juarez
Kent City,MI
Summary
At J.P. Morgan Chase & Co I am excelling in customer service and relationship building. Leveraged excellent people skills and cash handling expertise to enhance customer satisfaction and boost sales revenue. Adept at fostering teamwork and collaboration, consistently achieving goals with a results-driven approach. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
Aerie
03.2024 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
AB-ME
J.P Morgan Chase & Co.
07.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
Helper Clerk
All American North Country Store
07.2022 - 12.2023
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Assisted in maintaining store security by monitoring suspicious activity and reporting incidents to supervisors as necessary.
- Participated in regular training sessions, continuously refining skills and staying current with company policies and procedures.
- Delivered outstanding service at the deli counter, accurately slicing meats and cheeses while engaging customers in conversation.
Education
No Degree - Esthiology
Douglas J Aveda Institute Grand Rapids
Grand Rapids, MI10.2024
High School Diploma -
Grant High School
Grant, MI05.2023
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Excellent people skills
- Goal-Oriented
- Relationship Building
- Outgoing Personality
- Cash Handling
- Stocking and Receiving
- Product Sales
Certification
- Classic lash extensions
- Certified chemical peels
Timeline
Sales Associate
Aerie
03.2024 - Current
AB-ME
J.P Morgan Chase & Co.
07.2023 - Current
Helper Clerk
All American North Country Store
07.2022 - 12.2023
No Degree - Esthiology
Douglas J Aveda Institute Grand Rapids
High School Diploma -
Grant High School
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