Esmeralda Landaverde
Center for Independence of the Disabled
New York,NY
7
years of professional experience
Professional and dependable individual with strong communication, organizational, and problem-solving skills. Quick to learn new tasks, adaptable in fast-paced environments, and committed to providing excellent customer service. A reliable team player with a positive attitude, eager to contribute to organizational success and continue developing professionally. Skilled in data entry, assessing needs and maintaining records.
Work History
Intake Specialist
1 Year 11 Months- Assessing client needs to determine eligibility for disability services.
- Working from home and on site to conduct data entry and consumer intake.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Provided information on available resources and services to clients and families.
Call Center Representative
1 Year 4 Months- Facilitated patient registration processes, ensuring accurate collection of demographic and No Fault/Workers Compensation insurance information.
- Managed high-volume inbound calls, addressing inquiries and resolving issues promptly.
- Demonstrated empathy towards each individual''s unique situation when gathering personal health information, fostering a sense of comfort and security.
BDC Representative
1 Year 4 Months- Assisted customers in understanding product features, benefits, and financing options to enhance overall satisfaction.
- Managed inbound and outbound communication channels to optimize lead generation and appointment scheduling.
- Collaborated with sales team to streamline processes and improve customer engagement initiatives.
Receptionist
1 Year 7 Months- Greeted and assisted visitors, ensuring a positive first impression of the organization.
- Coordinated scheduling for appointments, optimizing calendar efficiency for staff and clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
High School Diploma
Skills
Data entry
Customer service
Computer proficiency
Call center experience
Clerical support
Business development
Timeline
Intake Specialist
Center for Independence of the Disabled
09.2024 - CurrentRead More
Call Center Representative
Advanced Orthopedics
07.2022 - 11.2023Read More
BDC Representative
Atlantic Mitsubishi
02.2021 - 06.2022Read More
Receptionist
Woodhaven Pro Services
03.2019 - 10.2020Read More
North Queens High School
High School Diploma
Read More