Summary
Overview
Work History
Education
Skills
Languages
Timeline
GeneralManager

Esmeralda Lopez

Sales Associate
Chicago,IL

Summary

Dedicated pro sales associate with proven record of outperforming sales goals, exceeding customer service standards and outpacing performance goals. Solid industry background with in-depth knowledge of company products and services. Motivated, team-oriented and enthusiastic about using skills to increase sales and support company success.

Overview

24
24
years of professional experience

Work History

Pro Sales Associate

The Home Depot Inc
Chicago, IL
12.2010 - Current
  • Responsible for developing one-on-one relationships with and selling products to industrial, commercial and other professional customers.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Engaged with customers to effectively build rapport, lasting relationships, and business growth.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products & services.

Inventory Management Associate

The Home Depot
Cicero, IL
12.2009 - 12.2010
  • Completed physical inventory counts and reorder of merchandise on a daily basis.
  • Recorded shortages and discrepancies to keep on-hands of merchandise current and accurate.
  • Completed scheduled inventory counts and supply audits to track shrink and restock product.
  • Worked with supervisors and managers to understand supply needs and bring inventory within planned goals.
  • Recorded adjustments, pallet audits and tracked discrepancies.
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
  • Verified price changes to ensure accurate check out at register.

ASDS

The Home Depot Inc
Cicero, IL
12.2005 - 12.2009
  • Planned training curriculum to meet individual needs, interests and abilities of associates.
  • Maintained accurate, complete and correct records required by law, district policy and administrative regulations.
  • Gathered employee data to develop weekly store schedules, enabling proper staffing for departments & management for each day.

Department Supervisor

The Home Depot Inc
Cicero, IL
09.2002 - 12.2005
  • Maintained stock of items, cleanliness, organization and provided excellent customer service.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Managed team of 18 employees, delegated tasks and held each employee accountable for completing assignments.
  • Handled cash register, returns and refunds.
  • Trained 18 employees on overall company and department specific policies and procedures.
  • Managed team of 18 employees, delegated tasks and held each employee accountable for completing assignments.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Assigned tasks and established work schedules to staff to cover operational needs.
  • Oversaw daily operational performance of Floor & Wall/Decor departments.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.

Sales Associate

The Home Depot Inc
Cicero, IL
01.2000 - 09.2002
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided great customer service.
  • Helped customers locate products and checked store system for merchandise at other stores.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Loaded and unloaded merchandise using ladder, pallet jack and other lift equipment.
  • Ensure cleanliness and safety standards were met as they pertained to my role.

Cashier

The Home Depot Inc
Cicero, IL
06.1998 - 12.1999
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join credit promotions.
  • Cleaned and organized merchandise in front end and surrounding area.
  • Processed Refunds and exchanges.

Education

Associate of Applied Science - Business Management

Morton College
Cicero, IL

Skills

  • Sales Goal Attainment- $4MIL PASA
  • Effective Communication skills
  • Upselling Techniques
  • Teamwork and Collaboration
  • Customer Service
  • Complex Transactions/Sales Optimization
  • Upselling Products and Services
  • Sales Leadership
  • Productivity Maximization
  • Following Up with Clients
  • Assigning Tasks

Languages

Spanish
Full Professional

Timeline

Pro Sales Associate

The Home Depot Inc
12.2010 - Current

Inventory Management Associate

The Home Depot
12.2009 - 12.2010

ASDS

The Home Depot Inc
12.2005 - 12.2009

Department Supervisor

The Home Depot Inc
09.2002 - 12.2005

Sales Associate

The Home Depot Inc
01.2000 - 09.2002

Cashier

The Home Depot Inc
06.1998 - 12.1999

Associate of Applied Science - Business Management

Morton College

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Esmeralda LopezSales Associate