Esmeralda Lozano
McAllen,TX
Summary
Proactive Server with extensive experience in high-volume dining environments. Skilled in guest engagement, menu memorization, and conflict resolution, ensuring positive dining experiences. Adept at managing multiple tables and training new staff, bringing strong work ethic and exceptional customer service to every role.
Overview
2
2
years of professional experience
Work History
Server
Olive Garden
06.2024 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Customer Service Representative
Old Navy
10.2023 - 02.2024
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained new personnel regarding company operations, policies and services.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Senture
08.2022 - 10.2022
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
High School Diploma -
Lynden High School
Lynden, WASkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Safe Food Handling
- Menu Memorization
- Food Running
- High-volume dining
- Relationship Management
- Order Management
- Guest Seating
- Front-of-house display creation
- Bill computation
- Wine service
- Wine pairing knowledge
Languages
Spanish
Full Professional
Timeline
Server
Olive Garden
06.2024 - Current
Customer Service Representative
Old Navy
10.2023 - 02.2024
Customer Service Representative
Senture
08.2022 - 10.2022
High School Diploma -
Lynden High School
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