Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Esmeralda Martinez

Charlotte,United States

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.

Overview

8
8
years of professional experience

Work History

Assistant Community Manager

Middleton Meyers
01.2022 - Current
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Met with residents to gather information and develop effective solutions.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Processed security deposit refunds.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Maintained sufficient number of units market-ready for lease.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
  • Developed, reviewed and submitted property operating and capital budgets.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.

Assistant Community Manager

Redhill Ventures
02.2020 - 01.2022
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Met with residents to gather information and develop effective solutions.
  • Evaluated property conditions and recommended improvements.
  • Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
  • Increased office organization by creating filing systems and managing confidential information carefully.
  • Managed community within established cost constraints.
  • Improved processes through expense management.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.

Leasing Consultant

Artesia Management
03.2018 - 01.2020
  • Responded to requests and scheduled appointments for property showings.
  • Greeted clients, showed apartments, and prepared leases.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
  • Distributed and followed up on tenant renewal notices.
  • Verified tenant incomes and other information before accepting lease applications.
  • Collected monthly rent payments and other fees, always properly recording and processing money.
  • Marketed diverse properties to prospective clients and consistently exceeded target closing rates.

Leasing Consultant

Southwood Realty
01.2016 - 12.2019
  • Responded to requests and scheduled appointments for property showings.
  • Greeted clients, showed apartments, and prepared leases.
  • Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
  • Verified tenant incomes and other information before accepting lease applications.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
  • Collected rent and tracked resident payments and information in computer system.
  • Collected monthly rent payments and other fees, always properly recording and processing money.

Education

High School Diploma -

Zebulon B. Vance
Charlotte, NC
06.2014

Skills

  • Leasing and Sales
  • Customer Relationship Management
  • Month-End Closings
  • Team Training
  • Delinquency Monitoring
  • Spanish Interpreting

Languages

Spanish
Native or Bilingual

Timeline

Assistant Community Manager

Middleton Meyers
01.2022 - Current

Assistant Community Manager

Redhill Ventures
02.2020 - 01.2022

Leasing Consultant

Artesia Management
03.2018 - 01.2020

Leasing Consultant

Southwood Realty
01.2016 - 12.2019

High School Diploma -

Zebulon B. Vance

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Esmeralda Martinez