Hi, I’m
Esmeralda Martinez
Katy
Summary
Experienced with supervising daily restaurant operations and staff coordination. Utilizes strong organizational abilities to ensure seamless service and customer satisfaction. Track record of effective team building and conflict management.
Overview
4
years of professional experience
1
Certification
Work History
Panda Express Restaurant Group
Assistant Manager
03.2021 - Current
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Lone Star CollegeHouston, TX
Associate of Applied Science from Science
05-2024
University Overview
- magna cum laude graduate
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
- Employee scheduling
- Operations management
Certification
- Certified Food Protection Manager, ServSafe - 2/26/2025 - 2/26/2030
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager
Panda Express Restaurant Group
03.2021 - Current
Lone Star College
Associate of Applied Science from Science
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