Esmeralda Minero

• Efficiently managed beverage orders using InfoGenesis, ensuring accuracy and timely service delivery.
• Assisted in training new staff members on service standards and operational procedures, promoting team efficiency.
• Implemented upselling techniques that increased beverage sales while maintaining quality service standards.
• Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.

• Developed wine pairing suggestions that elevated dining experiences and increased customer satisfaction.
• Organized wine tasting events alongside marketing, boosting brand visibility and customer engagement.
• Contributed to the operational setup and training for a new hospitality business launch.
• Adapted to various roles during the restaurants first months of opening.

• Delivered engaging, high-quality customer service in an inbound call center environment.
• Assisted guests who have pre-paid vacation packages by helping them plan and schedule their upcoming travel.
• Responded to inquiries generated through direct mail, email campaigns, and online advertising.

• Provided excellent customer service by taking orders accurately and promptly serving drinks.

• Maintained guest-ready cleanliness by stocking supplies and completing cleanup following guest departure.

• Adhered to company policies and procedures regarding cash handling, food safety, and alcohol service regulations.