Esther Ortez
Las Vegas
Summary
Experienced Cocktail Server with 4 years in upscale service environments. Skilled in customer service, order taking, and POS systems, with a strong knowledge of cocktails and bar equipment. Recognized for enhancing guest experiences and supporting team success in high-pressure settings.
Overview
7
7
years of professional experience
Work History
Cocktail Server
La Casa Cigar Lounge
Las Vegas
01.2025 - Current
- Guided guests in drink selections and cigar pairings, enhancing overall guest experience.
- Managed cash transactions accurately during busy service periods.
- Cultivated repeat customer relationships through tailored service and attention to individual preferences.
- Engaged with patrons to provide friendly service and identify specific needs.
Server
Larry Flynt's Hustler Club
Las Vegas
08.2022 - 12.2024
- Strong knowledge of spirits and wines.
- Interacted with nightclub patrons in a friendly and energetic manner providing them with excellent customer service, making guests feel welcome and valued.
- Promoted bottle packages to club guest, enticing them with exclusive offers and premium bottle selections.
- Escorted guest to their VIP reserved table, providing them with personalized attention and ensuring they have a exceptional time.
- Prepared bottle service setup including ice buckets, mixers and garnishes and maintained the VIP area clean.
Server
Culichi Town
04.2021 - 08.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Checked guests' identification before serving alcoholic beverages.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Barista
Kitchen Table
08.2019 - 03.2021
- Brewed espresso and added syrups and steamed milk to craft specialty drinks for customers
- Prepared teas, hot chocolate and other non-coffee drinks for customers
- Greeted and accommodated guests, building positive experience from first interaction
- Leveraged POS system to perform purchase transactions for team members and customers.
Education
High School Diploma -
Ed Clark High School
Las Vegas, NV06-2015
Skills
- Beverage knowledge
- POS operation
- Cash handling
- Inventory management
- Customer engagement
- Customer relationship management
- Team collaboration
- Team building
Languages
- English
- Spanish
Timeline
Cocktail Server
La Casa Cigar Lounge
01.2025 - Current
Server
Larry Flynt's Hustler Club
08.2022 - 12.2024
Server
Culichi Town
04.2021 - 08.2022
Barista
Kitchen Table
08.2019 - 03.2021
High School Diploma -
Ed Clark High School