Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Esmeralda Olvera

Pearland,TX

Summary

Compassionate Patient Service Specialist known for high productivity and efficient task completion. Possess specialized skills in patient registration, appointment scheduling, and medical billing. Excel in communication, empathy, and problem-solving to enhance patient experience and support healthcare team effectiveness.

Overview

28
28
years of professional experience

Work History

Patient Services Specialist I

UTMB Ambulatory Float Pool
Webster, TX
11.2023 - Current
  • Provides high-level customer service in all interactions with internal and external customers.
  • Addresses concerns of patients, provides service recovery, and escalates issues as needed.
  • Acts as a patient advocate and liaison with various departments to meet mutual goals.
  • Educates patient/responsible parties regarding billing process and any additional financial responsibilities, including third party benefits information.
  • Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services.
  • Provides out-of-pocket cost estimates to patients and counsels patients about unpaid bills.
  • Obtains documents and information required for third-party reimbursement.
  • Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third-party coverage at every encounter.

Patient Reception Specialist

Village Medical
Friendswood , TX
04.2018 - 10.2023
  • Created training materials for new hires on the company's procedures and policies.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Scheduled and confirmed patient appointments for a busy medical office with three providers.
  • Updated group medical records and technical library to support smooth office operations.
  • Interviewed patients to collect medical information and insurance details.
  • Processed patient payments, scanned identification, and insurance cards.
  • Communicated with all partners throughout practice, including physicians, nursing staff, technicians, and medical assistants.
  • Informed patients of financial responsibilities prior to rendering services.
  • Observed strict HIPAA guidelines at all times, according to company policy.
  • Scanned medical documents into patient charts.
  • Worked on all practice buckets throughout Village Medical.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.

Medical Receptionist/Medical Records

Stanley J. Pool, M.D.
Houston, TX
07.2001 - 04.2018
  • Answered multi-line phone system and directed calls to requested personnel and departments.
  • Daily deposits and posting insurance payments.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Contacted insurance providers to verify correct insurance information and obtain authorization for proper billing codes.
  • Pulled patient records and transferred information to appropriate parties.
  • Set up patient charts and document information in various company software.
  • Improved customer satisfaction by finding creative solutions to problems.

Front Desk

Christopher L. Lockhart, M.D.
Houston, TX
02.1997 - 01.2000
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports, and correspondence.
  • Set up appointments for physician visits and procedures using calendar software.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Entered patient insurance information, demographic, and health information into software and confirmed records.
  • Streamlined day-to-day office processes to meet long-term goals.
  • Handled all delegated tasks, including daily deposits.

Education

High School Diploma -

Pasadena High School
Pasadena, TX
06-1993

Skills

  • Problem-Solving
  • Front desk operations HIPAA guidelines
  • Patient callbacks
  • Telephone etiquette
  • Organization
  • Team building
  • Customer Service
  • Attention to Detail

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Patient Services Specialist I

UTMB Ambulatory Float Pool
11.2023 - Current

Patient Reception Specialist

Village Medical
04.2018 - 10.2023

Medical Receptionist/Medical Records

Stanley J. Pool, M.D.
07.2001 - 04.2018

Front Desk

Christopher L. Lockhart, M.D.
02.1997 - 01.2000

High School Diploma -

Pasadena High School
Esmeralda Olvera