Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Esmeralda Patino

Sioux City,IA

Summary

Dedicated administrative and customer service professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

7
7
years of professional experience

Work History

Office Assistant

M&H Drywall, LLC
07.2023 - Current
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Billed customers for products and/or services

Personal Banker

Hills Bank And Trust Company
02.2023 - 07.2023
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Promoted financial products by maintaining excellent service offering knowledge.

Bank Teller

Hills Bank And Trust Company
06.2021 - 01.2023
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

25U Signal Support Systems Specialist

Iowa Army National Guard
07.2016 - 07.2022
  • Provided maintenance and technical assistance to commanders and staff in regards to signal support systems.
  • Handled all troubleshooting tasks for signal support services, which included radio, wire and battlefield automated systems.
  • Set up terminal devices, completing prescribed onboarding processes to verify successful integration into existing network frameworks.
  • Supervised and assisted with battlefield signal support systems and terminal devices.

Education

Associate of Science - Exercise Science

Iowa Western Community College
Council Bluffs, IA
05.2019

Skills

  • Fluent in Spanish
  • Effective Scheduling
  • Referral Generation
  • Financial Optimization
  • Technical Training

Languages

Spanish
Native or Bilingual

Timeline

Office Assistant

M&H Drywall, LLC
07.2023 - Current

Personal Banker

Hills Bank And Trust Company
02.2023 - 07.2023

Bank Teller

Hills Bank And Trust Company
06.2021 - 01.2023

25U Signal Support Systems Specialist

Iowa Army National Guard
07.2016 - 07.2022

Associate of Science - Exercise Science

Iowa Western Community College

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Esmeralda Patino