Esmeralda Penaloza
Rialto,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Seeking to obtain and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
DHL Supply Chain
01.2014 - 05.2022
- Shipping Department Office Lead
- Planning daily workload for office team members
- Processed BOLs (Invoices)
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained staff on operating procedures and company services.
Coordinator
Petco Distribution Center
05.2009 - 08.2014
- In charge of picking department
- Oversaw maintenance, sanitation and cleanliness of work area
- Planning daily workload to meet company goals
- Entered data, generated reports, and produced tracking documents.
- Coached employees through day-to-day work and complex problems.
- Gathered and organized materials to support operations.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Monitored front areas so that questions could be promptly addressed.
Education
High School Diploma -
Zupanic High School
Rialto, CA06.2004
Skills
- Report Preparation
- Time Management
- Freight Operations
- Shipping and Receiving Understanding
- Typing Proficiency
- Reading Comprehension
- Microsoft Windows
- Microsoft Excel
- Staff Training
- Order Processing
- Customer Service
- SAP
Languages
span
Native or Bilingual
Timeline
Customer Service Representative
DHL Supply Chain
01.2014 - 05.2022
Coordinator
Petco Distribution Center
05.2009 - 08.2014
High School Diploma -
Zupanic High School
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