Summary
Overview
Work History
Education
Skills
Timeline
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Esmeralda Reyna

Fresno,CA

Summary

Dedicated customer service expert offering 6 years of experience, characterized by a robust work ethic and a consistently positive demeanor. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Multi- World Ambassador

Sephora
08.2022 - Current
  • Lead and inspire the team by setting an example and supporting sales and service initiatives, including events, classes, cash handling, and training.
  • Ensure exceptional customer experiences by motivating the team to deliver memorable interactions.
  • Assist the team in meeting store goals, coach Beauty Advisors on loyalty programs, and oversee brand partner relations and event coordination.
  • Efficiently execute company initiatives, maintaining store appearance and service quality.
  • Analyze data, coach team members, and make timely decisions to drive store success and profitability.
  • Collaborate with the Management team to execute operational strategies, promoting efficiency and profitability.
  • Cultivated a selling environment that led "multi-world first" on the salesfloor by providing product knowledge, challenging the team to team sell recommendations between different zones, and increasing device utilization on the salesfloor. This has increased multi-world performance by 3% MTD, compared to YTD trend.
  • Partnered with Sales and Service Leaders to create fun ways to teach and develop Beauty Advisors through the use of MSL videos, observations, and on-the-spot coaching conversations.

Beauty Advisor/ MAC Lead

Ulta
07.2019 - 11.2021
  • Customer engagement and relationship building
  • Product sampling and presentation
  • Multi-tasking during peak periods
  • Customer retention and loyalty strategies
  • Goal-oriented sales achievement
  • Performance tracking and analysis
  • Makeup trends knowledge and demonstration
  • Store maintenance and organization
  • Inventory management and replenishment
  • Cash handling and register operation

Counter Person

Amazon
10.2018 - 06.2019
  • Conducted meticulous item counting and thorough damage assessments, ensuring precision in inventory accuracy.
  • Performed comprehensive audits on loading trucks for outbound shipments, meticulously verifying shipment accuracy.
  • Demonstrated problem-solving expertise in addressing product-related challenges, and composing daily shift reports.
  • Collaborated seamlessly with team members, consistently displaying a strong aptitude for teamwork and effective communication.
  • Facilitated the training and development of fellow co-workers, establishing a culture of continuous improvement within the team.
  • Expertly managed the packaging of products, preparing them for shipment to other facilities or local destinations.

Cashier

Victoria's Secret & PINK
06.2014 - 02.2016
  • Collaborated seamlessly within a team to consistently deliver exemplary customer service.
  • Demonstrated in-depth product knowledge and made tailored recommendations to enhance the customer experience.
  • Prioritized customer needs by responding promptly and efficiently, fostering customer loyalty.
  • Managed cash and credit transactions with precision and adherence to protocol.
  • Upheld impeccable showroom and work area appearance, ensuring alignment with the brand's standards.
  • Efficiently managed high volumes of incoming calls, maintaining professionalism and effectiveness.

Education

High School Diploma -

Sunnyside High School
Fresno, CA
06.2014

Skills

    Customer Service
    Networking
    Interpersonal skills
    Time management
    Organization
    Industry knowledge
    Computer & Technical skills
    Sales experience
    Microsoft Office

Timeline

Multi- World Ambassador

Sephora
08.2022 - Current

Beauty Advisor/ MAC Lead

Ulta
07.2019 - 11.2021

Counter Person

Amazon
10.2018 - 06.2019

Cashier

Victoria's Secret & PINK
06.2014 - 02.2016

High School Diploma -

Sunnyside High School

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Esmeralda Reyna