Esmeralda Rivera
Food And Beverage
Indio,CA
Summary
Organized, dependable, and successful at managing multiple priorities with a positive attitude. Diverse in serving with event experience, attention to detail and friendly personality. Always utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Banquet Server
Agua Caliente Casino Resort & Spa
11.2018 - Current
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Adhered to safety protocols during food handling processes, minimizing risk of contamination or illness for guests.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
Server
The Ritz Carlton
10.2016 - 04.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Utilized expert knowledge of dietary restrictions to assist guests in making informed menu selections tailored to individual preferences or limitations.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Omni Hotels & Resorts
03.2014 - 09.2018
- Maintained a clean and organized pool area for optimal guest comfort and safety.
- Maintained knowledge of current promotions and special events, effectively communicating relevant information to guests during their poolside experience.
- Increased beverage sales through effective upselling techniques and personalized recommendations.
- Balanced multiple tasks simultaneously, ensuring seamless service during busy periods at the pool area.
Banquet Server
Miramonte Resort
04.2013 - 07.2015
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
- Collaborated closely with fellow servers to maintain smooth operations during high-volume events, resulting in satisfied clients and repeat business.
- Supported banquet event planning by collaborating with the catering department to ensure seamless execution of events.
- Handled food and beverage orders for many guests, delivering prompt and friendly service.
Restaurant Hostess
La Pinata
01.2012 - 03.2014
- Streamlined table turnover process by quickly identifying available seating options for incoming diners.
- Increased efficiency by organizing menus and updating daily specials boards before each shift.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Education
Sociology -
College of The Desert
Palm Desert, CA 05.2001 -
High School Diploma -
Summit High School
La Quinta, CA 05.2001 -
Skills
Food Service
Wine service
Customer Service
Table Bussing
Food handling
Menu Memorization
Event Setup
High-volume dining
Banquet Coordination
Order Accuracy
Service prioritization
Timeline
Banquet Server
Agua Caliente Casino Resort & Spa
11.2018 - Current
Server
The Ritz Carlton
10.2016 - 04.2023
Server
Omni Hotels & Resorts
03.2014 - 09.2018
Banquet Server
Miramonte Resort
04.2013 - 07.2015
Restaurant Hostess
La Pinata
01.2012 - 03.2014
Sociology -
College of The Desert
05.2001 -
High School Diploma -
Summit High School
05.2001 -
Similar Profiles
Diego PerezDiego Perez
Restaurant Shift Lead at Agua Caliente Casino Resort & SpaRestaurant Shift Lead at Agua Caliente Casino Resort & Spa
Sandra AlbarranSandra Albarran
Spa Service Representative at Agua Caliente Casino Resort & SpaSpa Service Representative at Agua Caliente Casino Resort & Spa
LUCIANO ZAMORALUCIANO ZAMORA
Housekeeping Supervisor at Agua Caliente Casino Resort & SpaHousekeeping Supervisor at Agua Caliente Casino Resort & Spa