Esmeralda Robles Alcala
Salinas,CA
Summary
Resourceful professional with a strong work ethic and proven adaptability in fast-paced environments. Demonstrates exceptional interpersonal skills while effectively managing multiple tasks under pressure. Committed to enhancing organizational goals through organized practices and quick mastery of new skills.
Overview
3
3
years of professional experience
Work History
Assistant
El Faro
Salinas, CA
11.2023 - 06.2024
- Provided exceptional customer service through clear, professional communication, fostering positive client relationships.
- Maintained composure and focused on solutions when addressing dissatisfied customers, ensuring resolution and client satisfaction.
- Maintained confidentiality and accuracy when managing sensitive client information.
- Exhibited professionalism in all client interactions, reinforcing trust and reliability with clients.
- Provided tax preparation services to clients
Assistant
Bienvenidos Tax Service
Salinas, CA
08.2021 - 10.2023
- Delivered accurate and complete information using appropriate methods and tools to enhance customer satisfaction.
- Maintained detailed records of customer interactions and processed accounts to ensure efficient service and organization.
- Reviewed and updated customer accounts to ensure compliance with policies and improve data accuracy.
- Followed communication procedures, guidelines and policies.
- Learned to manage different computer programs and systems.
- Provided tax preparation services to clients.
Education
High School Diploma -
Salinas High School
Salinas, CA06-2022
Skills
- Customer service
- Professional client interaction
- Customer relations
- Relationship management
- Data entry
- Attention to detail
- Time management
- Team collaboration
- Problem solving
- Communication skills
- Calm under pressure
Timeline
Assistant
El Faro
11.2023 - 06.2024
Assistant
Bienvenidos Tax Service
08.2021 - 10.2023
High School Diploma -
Salinas High School