Esmeralda Rodriguez
Aurora,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Client Success Specialist
Discover
09.2020 - Current
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
- Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Managed over 50 customer calls per day
- Reached out to accounts regularly to check on needs, understanding business operations and offer services
Customer Service Representative
PLS Financial Services
04.2017 - 09.2020
- Providing outstanding customer service to ensure repeat business
- Promoting our products and services to current or potential customers
- Ensuring all transaction are completed in compliance with federal, state, and local regulations
- Following company policy and procedures
- Maintaining a balanced cash drawer
- Completed all transactions in accurately, including cash handling
- Maintaining a safe, organized and clean environment
- Performing other duties as instructed by management
Floor Supervisor
Tommy Hilfiger
06.2015 - 04.2017
- Direct and motivates store team to provide service accordance with TH Customer service program, generate sales and profit, minimize losses and while ensure th store is visually distinctive and impeccably maintained
- Assist with Training, developing and executing S.G.M and TH customer service
- Recognize problems , analyze causes, generate alternatives and solutions
- Represent TH image through personal and professional appearance
- Develop proficiency in all operational policies and procedures
- Manage time and prioritize tasks
- Increased sales by 15%
- Performed and helped Marketing team to improve our products
Education
Some College (No Degree) -
Waubonsee Community College
Sugar Grove, ILHigh School Diploma -
West Aurora High School
Aurora IL05.2016
Skills
- Courteous with Strong Service Mindset
- Order and Refund Processing
- POS Systems and Ordering Platforms
- Upbeat and Positive Personality
- CRM Software
- Customer Retention Strategies
- Multitasking and Prioritization
- Data Entry and Maintenance
Timeline
Client Success Specialist
Discover
09.2020 - Current
Customer Service Representative
PLS Financial Services
04.2017 - 09.2020
Floor Supervisor
Tommy Hilfiger
06.2015 - 04.2017
Some College (No Degree) -
Waubonsee Community College
High School Diploma -
West Aurora High School
Similar Profiles
Cassandra PolkCassandra Polk
Sales Agent Representative at DiscoverSales Agent Representative at Discover
Jeffrey IshmaelJeffrey Ishmael
Data Analyst at DiscoverData Analyst at Discover
Robyn DennisRobyn Dennis
Customer Service Representative at DiscoverCustomer Service Representative at Discover
KRISTINA KINGKRISTINA KING
Fraud Specialist at DiscoverFraud Specialist at Discover
Silvia HernandezSilvia Hernandez
Office Administrative Assistant at Global Exterior ExpertsOffice Administrative Assistant at Global Exterior Experts