Esmeralda Romero
Menifee,CA
Summary
Experienced professional with a background in banking and retail management. Expertise in staff training, cash management, and customer service. Aiming to enhance operational efficiency and drive customer loyalty.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Bank Teller
panhandle First Bank
Guymon, Oklahoma
09.2024 - 09.2025
- Processed customer transactions accurately and efficiently at Panhandle First Bank.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Handled large sums of money accurately, ensuring compliance with security protocols to protect assets.
- Followed security protocols to protect bank assets and customer information.
- Maintained cash drawers and ensured accurate cash handling procedures.
- Assisted customers with account inquiries and service requests, enhancing customer satisfaction and retention.
- Processed customer checks at teller window, verifying identification and account balances to uphold bank policy., verified identification and checked account balances in accordance with bank policy.
Store Manager
Verizon
Guymon, Oklahoma
09.2018 - 09.2024
- Managed daily store operations and ensured compliance with company policies.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained and developed team members to improve customer service skills.
- Recruited, trained and supervised new employees.
- Facilitated staff meetings to discuss performance and operational updates.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management and maintained optimal stock levels.
- Monitored inventory levels and placed orders to restock shelves.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Education
Guymon High School
Guymon, OklahomaSkills
- Inventory management
- Cash handling
- Account management
- Customer service
- Attention to detail
- Problem resolution
- Money management
- Staff training
- Time management
- Telephone communication
- Patience and empathy
- Problem-solving
- Inventory management
- Telephone communication
Languages
English
Professional
Spanish
Professional
Timeline
Bank Teller
panhandle First Bank
09.2024 - 09.2025
Store Manager
Verizon
09.2018 - 09.2024
Guymon High School