Esmeralda Ruiz
Yuma,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Administrative and Facilities Support
Republic Services
Yuma, AZ, USA
09.2022 - Current
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk
- Created spreadsheets in Microsoft Excel for record-keeping and reporting
- Responded to customer issues to provide immediate resolution and improve retention
- Composed, edited and typed complex memos and reports with job-related software
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process
- Processed invoice payments and recorded information in account database
- Processed and sent invoices, adjustments and credit memos to customers
- Managed all payments processing, invoicing and collections tasks
- Contacted vendors to follow up on late invoices
- Answered customer questions to maintain high satisfaction levels
Ophthalmic Assistant/ Receptionist
Southwestern Eye Center
Yuma, AZ, USA
03.2018 - 08.2021
- Greet all patients as they walk in
- Enter all demographic information ensure all insurances are up to date and correctly billed
- Answer multi line phone calls
- Make appointments over the phone and in person
- Collect copays at the time of arrival
- Ensure all authorizations are up to date before any procedure and covered by the insurance
- Fax email and photo copy any information
- Knowledgeable in HIPAA laws
- Some experience with medical records
- Make deposits of all monies collected from copays and Self pay patients
- Knowledge in EMR and EHR systems
- Received incoming calls and coordinated with staff to fulfill customer requests
- Obtained patient histories through intake assessments, making note of findings in EHR
- Checked pupils, extra-ocular muscles, fields and inserts eye drops for dilation
- A-scans
- Assisted in minor procedures
- Educated patients on ophthalmic conditions and consent for procedures and surgery
- Maintained exam rooms cleaned and sterilized as needed
Guest Service Representative
IHG Army Hotels
08.2014 - 04.2018
- Assisting incoming and departing guests
- Ensuring all guests needs are met and continue on improving guest satisfaction
- Make reservations over the phone and in person
- Oversee all duties of housekeeping and maintenance
- Work with little to no supervisor
- Make payments with cash, credit, and checks
- Acknowledge all of our IHG Reward members
Education
high school diploma -
Yuma High School
Yuma01.2009
Skills
- Office Equipment
- Office Administration
- Customer Service
- Bilingual
Additional Information
Invoicing and billing, Data entry documentation, 10-key proficiency
Timeline
Administrative and Facilities Support
Republic Services
09.2022 - Current
Ophthalmic Assistant/ Receptionist
Southwestern Eye Center
03.2018 - 08.2021
Guest Service Representative
IHG Army Hotels
08.2014 - 04.2018
high school diploma -
Yuma High School